Technical Support Specialist I

4 weeks ago

St Louis, Missouri, United States Washington University in St. Louis Full time
Job Summary

Washington University in St. Louis is seeking a highly motivated Technical Support Specialist I to provide technical support for desktop computer systems and other technology-based systems for University staff, faculty, and students. As a key member of our IT team, you will be responsible for providing daily support for computing desktops, including operating system, software installation and maintenance, and hardware. You will also respond to assigned tickets, evaluate, prioritize, and resolve problems and requests, and escalate to appropriate support areas as needed.

Key Responsibilities:
  • Provide daily support for computing desktops, including operating system, software installation and maintenance, and hardware.
  • Respond to assigned tickets and evaluate, prioritize, and resolve problems and requests.
  • Act as the front-facing support liaison for all desktop-related support issues.
  • Provide support documentation for Tier 1.
  • Collaborate with higher-level technical areas on planning and issue resolution.
  • Prioritize workload to appropriately respond to customer needs and demands.
  • Act as a liaison between customers and senior technical staff.
  • Complete tasks associated with projects or activities that relate to the desktop support environment, such as system upgrades, system integration, and system administration.

Working Conditions:

  • Normal office environment.
  • Ability to work on call.
  • Ability to travel to on- and off-campus locations.

Requirements:

  • High school diploma or equivalent high school certification or combination of education and/or experience.
  • Providing desktop support in an enterprise environment (2 years).
  • Accountability, computer support, computing platform, customer service, office productivity software, oral communications, prioritization, procedural documentation, system administration, systems integration, system upgrades, written communication.

Preferred Qualifications:

  • Associate degree.
  • No additional certification beyond what is stated in the Required Qualifications section.
  • No additional work experience beyond what is stated in the Required Qualifications section.
  • Skills: accountability, computer support, computing platform, customer service, office productivity software, oral communications, prioritization, procedural documentation, system administration, systems integration, system upgrades, written communication.

Benefits:

  • Up to 22 days of vacation, 10 recognized holidays, and sick time.
  • Competitive health insurance packages with priority appointments and lower copays/coinsurance.
  • Free Metro transit U-Pass for eligible employees.
  • Forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
  • Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
  • Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more.
  • 4 weeks of caregiver leave to bond with your new child.
  • Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

Equal Employment Opportunity/Affirmative Action Employer:

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

  • Technical Support Specialist I

    3 weeks ago

    St Louis, Missouri, United States Washington University in St. Louis Full time

    Job SummaryWashington University in St. Louis seeks a highly motivated Technical Support Specialist I to provide technical support for desktop computer systems and other technology-based systems for University staff, faculty, and students. The successful candidate will be responsible for providing daily support for the computing desktop, including operating...

  • Technical Support Specialist

    3 weeks ago

    St Louis, Missouri, United States Peraton Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at Peraton. As a key member of our Department of Homeland Security (DHS) Infrastructure Managed Services (IMS) Program, you will provide technical advice and guidance on the installation, adaptation, configuration, or enhancement of our technical products and programs.Key...

  • Technical Support Specialist

    3 weeks ago

    St Louis, Missouri, United States Peraton Full time

    Job Summary:We are seeking a skilled Tier I Support Technician to join our team at Peraton. As a key member of our Department of Homeland Security (DHS) Infrastructure Managed Services (IMS) Program, you will provide technical support and guidance to our customers.Responsibilities:Provide technical advice and guidance on installation, adaptation,...

  • Technical Support Specialist

    4 weeks ago

    St Louis, Missouri, United States Chenega MIOS SBU Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Chenega MIOS SBU. As a Technical Support Specialist, you will provide superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in St. Louis, MO.Key Responsibilities:Provide technical assistance and...

  • Technical Support Specialist

    4 weeks ago

    St Louis, Missouri, United States Bahama Consulting Full time

    Job Title: Technical Support SpecialistAt BAHAMA Consulting, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their computing desktops are running smoothly and efficiently.Responsibilities:Provide daily...

  • Technical Support Specialist

    2 weeks ago

    St Louis, Missouri, United States GFI Digital Full time

    Job Description for Technical Support SpecialistThe Technical Support Specialist will provide exceptional customer service by implementing, maintaining, and resolving technical issues for our clients. This involves supporting and optimizing hardware, software, and network equipment and connectivity. The ideal candidate will be customer service oriented,...

  • Technical Support Specialist

    3 weeks ago

    St Louis, Missouri, United States Bahama Consulting Full time

    Job Summary:Bahama Consulting is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide daily support for computing desktops, including operating system, software installation and maintenance, and hardware.Responsibilities:Provide daily support for computing desktops, including operating system,...

  • Technical Support Specialist

    3 weeks ago

    St Louis, Missouri, United States Chenega Corporation Full time

    Job SummaryChenega Corporation is seeking a skilled Technical Support Specialist to provide exceptional customer service and technical assistance to our clients. As a Helpdesk Professional, you will be responsible for responding to customer inquiries, resolving technical issues, and providing support for computer systems, hardware, and software.Key...

  • Technical Support Specialist

    4 weeks ago

    St Louis, Missouri, United States Bahama Consulting Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at Bahama Consulting. The successful candidate will provide daily support for computing desktops, including operating system, software installation and maintenance, and hardware.Responsibilities:Provide daily support for computing...

  • Technical Support Specialist

    4 weeks ago

    St Louis, Missouri, United States Oracle Full time

    Job SummaryOracle is seeking a highly skilled Field Support Specialist 3 to provide technical support and service programs to customers and field personnel on-site at customers or remotely. The ideal candidate will have a strong background in hardware, software, and networking, with excellent problem-solving skills and a commitment to delivering high-quality...

  • Technical Support Specialist

    3 weeks ago

    St Louis, Missouri, United States Oracle Full time

    Job SummaryOracle is seeking a highly skilled Technical Support Specialist to provide first-line on-site field system support to customers and field personnel. The ideal candidate will have a strong understanding of hardware, software, and networking technologies.Key ResponsibilitiesProvide technical support and service programs to customers and field...

  • Technical Support Specialist

    4 weeks ago

    St Louis, Missouri, United States Cynet Systems Full time

    Job Summary:As a Desktop Support Technician at Cynet Systems, you will be responsible for providing exceptional customer service support to internal users, external customers, and vendors. Your primary focus will be on installing, deploying, troubleshooting, repairing, maintaining, and lifecycle managing hardware and software throughout the organization. You...

  • Technical Support Specialist

    4 weeks ago

    St Louis, Missouri, United States Oracle Full time

    Job SummaryOracle is seeking a highly skilled Technical Support Specialist to provide on-site and remote field system support to customers and field personnel. The ideal candidate will have a strong background in hardware, software, and networking, with excellent problem-solving skills and a commitment to delivering exceptional customer service.Key...

  • Technical Support Specialist

    4 weeks ago

    St Louis, Missouri, United States Tekfortune Inc Full time

    Tekfortune Inc is a leading consulting firm specializing in permanent, contract & project-based staffing services for top organizations. As a Technical Support Specialist, you will provide high-quality support with excellent customer service, technical expertise, and timeliness. This role involves frequent contact with end-users, peers, and managers,...

  • HRSG Technical Support Specialist

    4 weeks ago

    St Louis, Missouri, United States NooterEriksen Full time

    Job Title: HRSG Technical Support SpecialistNooter/Eriksen Inc. is seeking a skilled HRSG Technical Support Specialist to join our Aftermarket Team. As a key member of our team, you will provide technical support and expertise to our customers, ensuring the optimal performance and reliability of their Heat Recovery Steam Generators (HRSGs).Key...

  • Technical Support Specialist

    4 weeks ago

    St Louis, Missouri, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Summary: We are seeking a highly skilled Technical Support Specialist - L3 to join our team at Futran Tech Solutions Pvt. Ltd. The successful candidate will be responsible for managing the onsite delivery of software services, installation, and configuration for customer environments. This role requires a strong understanding of business systems,...

  • Technical Support Specialist III

    4 weeks ago

    St Louis, Missouri, United States Washington University in St. Louis Full time

    Job SummaryWashington University in St. Louis seeks a highly motivated Technical Support Specialist III to provide desktop computer systems support for University staff and faculty. The successful candidate will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and collaborating with technical teams to...

  • Cloud Operations and Technical Support Specialist

    3 weeks ago

    St Louis, Missouri, United States General Dynamics Information Technology Full time

    Job Title: Cloud Operations and Technical Support SpecialistJob Summary:We are seeking a highly skilled Cloud Operations and Technical Support Specialist to join our team at General Dynamics Information Technology. As a Cloud Operations and Technical Support Specialist, you will be responsible for delivering high-quality cloud solutions to our clients,...

  • IT Support Specialist

    4 weeks ago

    St Louis, Missouri, United States Chenega MIOS SBU Full time

    IT Support SpecialistChenega MIOS SBU is seeking a skilled IT Support Specialist to provide technical assistance and support related to computer systems, hardware, or software. The ideal candidate will have a passion for IT and a desire to develop their skills in a dynamic work environment.Provide technical assistance and support related to computer systems,...

  • Customer Technical Support Specialist

    4 weeks ago

    St Louis, Missouri, United States LaunchPointPEO Full time

    Job Title: Customer Technical Support SpecialistJob Summary: LaunchPoint PEO is a professional employer organization that works with other companies to handle their Human Resources functions, including benefits, payroll, and recruiting, to enable them to better focus on their company missions. We are seeking a Customer Technical Support Specialist to join...