Assistant Retail Operations Manager

2 weeks ago

Cincinnati, Ohio, United States Cincinnatigoodwill Full time

Cincinnatigoodwill is a prominent organization dedicated to providing rehabilitation services and support to individuals with disabilities and local veterans.

The Assistant Retail Operations Manager collaborates closely with the Retail Store Manager to oversee the workforce and processes involved in the daily functioning of the retail establishment. This includes aspects such as customer engagement, inventory management, merchandising, financial oversight, and record maintenance.

Key Responsibilities:

  • Assist in managing the overall operations of the retail outlet alongside the Retail Store Manager.
  • Handle daily administrative tasks related to store operations, including cash handling, supply ordering, and store opening and closing procedures.
  • Work a flexible schedule to support store operations, including weekends and holidays.
  • Support the training and supervision of retail staff.
  • Perform duties of retail staff as necessary, including greeting donors, processing donations, and assisting customers.
  • Foster an environment of exceptional customer service for both internal and external stakeholders.
  • Ensure compliance with security and control measures during donation processes.
  • Monitor sales transactions and adherence to sales protocols.
  • Maintain appropriate staffing levels while managing payroll expenses effectively.
  • Communicate effectively with other divisions and stores as required.
  • Collaborate with employment and training programs to further organizational goals.
  • Address customer inquiries and resolve complaints.
  • Ensure a safe environment for both customers and employees.
  • Adhere to organizational policies and standards.
  • Complete necessary documentation and reports promptly.
  • Other duties as assigned.

Supervisory Role: This position involves overseeing retail staff, including Retail Supervisors, Donation Attendants, Merchandise Processors, and Sales Associates.

Qualifications:

  • High School Diploma or equivalent preferred.
  • Two years of progressive management experience in retail or a related field preferred.
  • A minimum of five years' experience in retail or a similar industry.
  • Experience in selecting, coaching, and developing team members in a retail setting.
  • Proficiency in scheduling and managing store staff.
  • Effective communication skills in English, both verbal and written.
  • Basic math and computer proficiency.
  • Knowledge of the thrift and resale industry is advantageous.

Physical Requirements:

  • Ability to work in various environmental conditions.
  • Capability to perform physical tasks such as walking, lifting, and bending for extended periods.
  • Ability to lift and carry up to 35 pounds.

Benefits: We offer competitive compensation and benefits, including medical, dental, and vision insurance, life insurance, paid time off, and a retirement plan with company matching.

If you are seeking a meaningful and rewarding career opportunity, we encourage you to consider joining our team.

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