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Retail Operations Leader

2 months ago

Cincinnati, Ohio, United States Designer Brands Full time
Overview: The Retail Operations Leader plays a pivotal role in driving store performance by ensuring outstanding customer interactions and operational excellence. This position is responsible for achieving business objectives while enhancing the brand's reputation through exemplary service and effective team management. The Retail Operations Leader is tasked with developing strategic initiatives that align with the company's core values of Accountability, Collaboration, Humility, and Passion.

Reporting Structure: Reports directly to the District Manager.

Key Responsibilities:

• Customer Engagement and Sales: Develops and implements financial strategies to meet performance metrics. Ensures exceptional customer experiences through effective execution of the Manager on Duty (MOD) role. Provides guidance and recognition to enhance financial outcomes while promoting the company’s service philosophy.

• Team Development: Oversees recruitment, hiring, and onboarding processes for store personnel. Continuously evaluates team performance and offers real-time coaching and training to foster professional growth. Addresses associate relations matters and manages performance reviews.

• Visual Merchandising: Maintains store aesthetics and visual merchandising standards that reflect the brand's identity. Communicates market trends and customer feedback to the District Manager to inform business strategies.

• Operational Management: Optimizes resources to achieve financial targets. Models compliance with company policies and promotes integrity in all operational practices. Utilizes resources effectively to resolve challenges and adapt strategies for sustained success. Educates the team on the importance of operational integrity in delivering superior customer experiences.

• Additional Responsibilities: Performs other duties as assigned by the District or Regional Manager.

Required Skills and Qualifications:

• Proven track record of achieving results

• Strong verbal and written communication abilities

• Ability to inspire and motivate teams

• Excellent customer service orientation

• Effective time management skills

• Professional demeanor

• Basic proficiency in computer applications, including email and Microsoft Office Suite

Physical Requirements:

• Ability to move and stand for extended periods while assisting customers and team members.

• Capability to lift up to 50 pounds regularly.

• Frequent physical activities include handling merchandise, processing transactions, and maintaining store cleanliness.

• Dexterity for tasks such as pricing items and operating electronic devices.

Compensation: The estimated salary range for this position is between $57,000.00 and $71,000.00, based on various job-related factors.

About Designer Brands:

Designer Brands Inc. is a leading retailer in North America, specializing in footwear and accessories. The company operates a diverse portfolio of retail concepts across numerous locations and is committed to fostering a culture of engagement and community involvement.