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Client Support Specialist
2 months ago
This is a part-time role with afternoon hours concluding at 5:30 PM.
U.S. Environmental Rental Corporation is a family-owned business operating across multiple locations. We focus on the rental and sale of environmental equipment, including tools for water sampling, air and dust monitoring, gas detection, soil analysis, and surveying. Our full-time employees enjoy comprehensive benefits, including health, dental, vision, and a 401k plan. We are seeking a confident and motivated individual to join our Customer Service Department.
At U.S. Environmental, our customer service team sets us apart from competitors. We take pride in our responsiveness and creativity. Customer Service Representatives (CSRs) must be approachable, diplomatic, and well-organized. They will collaborate with clients and colleagues across the organization to ensure accurate and timely order fulfillment. A positive demeanor and eagerness to learn about our equipment, including its applications and specifications, are essential for all CSRs.
Key Responsibilities
Task Frequency
- Handle incoming calls and engage with clients and team members regarding inquiries, orders, and/or direct calls to the appropriate department.
- Process and print new orders, including modifications such as cancellations, additions, and transfers.
- Input orders into our operational software, Alert IMS.
- Relay critical information to our technical, sales, purchasing, and shipping teams through various communication methods, including face-to-face discussions, phone calls, emails, or video conferencing.
- Follow up with clients to provide information or request necessary documents, order confirmations, quotes, or other vital details.
- Facilitate the internal transfer of equipment.
- Assist inventory and accounting teams in ensuring accurate recording of inventory transactions.
- Complete all reasonably assigned tasks.
Qualifications & Requirements
- High school diploma
- Strong verbal and written communication skills
- Proficiency in Microsoft Office Suite: Word, Excel, and Outlook
- Experience in customer service
- Interest in learning about environmental technology and its applications
