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Guest Service Representative

2 months ago

Honolulu, Hawaii, United States Marriott Full time
{"title": "Guest Service Agent", "description": "Job Summary

We are seeking a skilled Guest Service Agent to join our team at the Waikiki Beach Marriott Resort & Spa. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Organize and confirm guest check-ins and check-outs, room reservations, requests, changes, and cancellations.
  • Secure payment and verify billing.
  • Activate and file room keys.
  • Process guest requests and relay messages.
  • Print contingency lists for emergency situations.
  • Explain room features to guests and provide directions to property amenities and local areas of interest.
  • Follow up on outstanding requests or problems from the previous day.
  • Run and review daily reports and logs.
  • Complete designated cashier and closing reports.
  • Accept and record wake-up call requests.
  • Count bank at the beginning and end of shift.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
  • Provide change and notify Loss Prevention/Security of any guest reports of theft.
Requirements
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.
About Marriott

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

As a host with Marriott, you will help keep the promise of 'Wonderful Hospitality. Always.' by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

", "lang_code": "en-US"}