Customer Warranty Coordinator

2 weeks ago


Boise, Idaho, United States Shea Homes Full time

Welcome to Shea Homes Active Lifestyle Communities. We are currently in search of a committed and skilled Warranty Specialist to become a vital part of our team. In this position, you will oversee all customer service functions and reporting activities associated with our Warranty Department. Your main objective will be to enhance the efficiency of TradePartner, ensure adherence to our customer satisfaction and quality assurance benchmarks, and uphold a secure working environment. Below are the key responsibilities and qualifications to determine if you are the ideal candidate for this rewarding role:

Knowledge/Experience

  • High school diploma or equivalent is required; BA/BS degree is preferred
  • Advanced proficiency in MS Office and Shea operating systems
  • Strong business writing capabilities
  • Demonstrated execution of check request and insurance claim procedures
  • Proven problem-solving skills
  • Understanding of the construction process

Specific Responsibilities

Key Result Area #1 – Customer Satisfaction

  • Establish and maintain regular communication with internal customers and homeowners
  • Manage and resolve customer issues within company objectives
  • Review feedback and adjust strategies accordingly

Key Result Area #2 - Scheduling

  • Meet response time objectives
  • Ensure timely and accurate documentation
  • Guarantee execution of daily schedules

Key Result Area #3 - Quality Assurance

  • Conduct milestone Quality Performance Reviews and document corrective measures
  • Educate homeowners about the products in their residences

Key Result Area #4 - Safety and Site Management

  • Promote the Shea Homes safety program
  • Ensure cleanliness of home sites
  • Participate in monthly safety training sessions

Key Result Area #5 - TradePartner Management

  • Possess comprehensive knowledge of scope of work
  • Foster positive relationships with TradePartner
  • Follow up with TradePartner for appointments

Key Result Area #6 - Cost Management

  • Utilize customer service software for work orders and cost tracking
  • Possess knowledge of risk management elements

Qualities for Position

  • Effectively addresses customer needs
  • Able to manage multiple tasks
  • Provides solutions in challenging situations
  • Utilizes reports and metrics
  • Ability to facilitate process enhancements

Shea Homes Active Lifestyle Communities is an equal opportunity employer and values diversity in its workforce. Join our team and contribute to making a difference today.



  • Boise, Idaho, United States Precision Pumping Systems Full time

    About Precision Pumping SystemsPrecision Pumping Systems is a family-owned manufacturing enterprise established in 1972, dedicated to providing high-quality pump solutions. As we expand our operations to meet the growing demand for our innovative turn-key pump stations, we are looking for skilled professionals to enhance our control systems engineering...


  • Boise, Idaho, United States Precision Pumping Systems Full time

    About Precision Pumping SystemsPrecision Pumping Systems is a family-owned manufacturing enterprise that has been operational since 1972. As we expand our capabilities, we are seeking dedicated individuals to enhance our control systems engineering team.Position Overview:The Warranty Coordinator plays a crucial role in managing vendor interactions and...


  • Boise, Idaho, United States Precision Pumping Systems Full time

    About Precision Pumping SystemsPrecision Pumping Systems is a well-established, family-owned manufacturing enterprise dedicated to delivering high-quality solutions since its inception. As we expand our operations, we are seeking skilled professionals to enhance our workforce and meet the growing demand for our innovative pump stations.Position Overview:The...


  • Boise, Idaho, United States Shea Homes Full time

    Welcome to Shea Homes Active Lifestyle Communities. We are currently in search of a committed and skilled Warranty Specialist to become a vital part of our team. In this position, you will oversee all customer service functions and reporting activities associated with our Warranty Department. Your main objective will be to enhance the efficiency of...


  • Boise, Idaho, United States Team Outsider Full time

    Job DescriptionKey Responsibilities:Customer Interaction: Greet customers and provide a warm, welcoming atmosphere. Listen to their concerns, questions, and requests regarding vehicle maintenance or repairs.Service Recommendations: Evaluate customer concerns and inspect vehicles to identify required repairs or maintenance services. Based on their findings,...


  • Boise, Idaho, United States Shea Homes Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Warranty Specialist at Shea Homes. As a key member of our customer service team, you will be responsible for managing and directing all customer service activities and reporting functions associated with the Warranty Department.Key ResponsibilitiesCustomer...


  • Boise, Idaho, United States P&C Recruiting and HR Full time

    Job OverviewMobile Equipment Maintenance CoordinatorThe Mobile Equipment Maintenance Coordinator is tasked with the formulation and execution of daily, weekly, and monthly maintenance schedules aimed at supporting the operational and production objectives of the mining sector.KEY RESPONSIBILITIES encompass the following:Adhere to and advocate for the...


  • Boise, Idaho, United States ZeeRecruit Full time

    Job OverviewThe Office Management Specialist plays a pivotal role within ZeeRecruit, acting as the primary liaison between clients and the operational team. This position demands exceptional organizational skills to manage various administrative tasks, ensuring seamless communication and project progression.Key Responsibilities:Maintain a structured...


  • Boise, Idaho, United States Shea Homes Full time

    Welcome to Shea Homes Active Lifestyle Communities. We are currently looking for a committed and skilled Warranty Specialist to become a vital part of our team. In this position, you will oversee all customer service operations and reporting activities associated with our Warranty Department. Your main objective will be to enhance the efficiency of...


  • Boise, Idaho, United States ZeeRecruit Full time

    Job OverviewThe Office Management Specialist plays a pivotal role within ZeeRecruit, acting as the primary liaison between clients and the operational team. This position demands adept multitasking skills to facilitate communication among clients, sales representatives, and production personnel.Key Responsibilities:Maintain an organized system for documents,...


  • Boise, Idaho, United States Sloan Security Group Full time

    Job SummaryThe Assistant Project Manager is a key member of the Sloan Security Group team, responsible for assisting the Project Managers in overseeing projects from start to finish. This role requires a high level of organizational, problem-solving, and communication skills to ensure successful project completion.Key ResponsibilitiesProject Scheduling and...


  • Boise, Idaho, United States Layton Construction Full time

    Company Overview:At Layton Construction, we pride ourselves on being builders who value family. With our headquarters in Salt Lake City and a network of 12 offices across the nation, we have been delivering reliable outcomes and instilling confidence in our clients since 1953.Career Development:We recognize that our success is driven by the talented...


  • Boise, Idaho, United States BIG O TIRES - BOISE (MAIN) Full time

    Job OverviewFull-Time + Overtime, Monday to Saturday, 5-Day Work Week, Compensation Based on Experience, $50,000 to $70,000 with Commission, Plus Paid Time Off & Medical Benefits.At Big O Tires, we aim to be the leading tire and automotive service provider in every community while ensuring that Big O Tires is a rewarding place to work. We provide competitive...


  • Boise, Idaho, United States Shea Homes Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Warranty Specialist at Shea Homes. As a key member of our customer service team, you will be responsible for managing and directing all customer service activities and reporting functions associated with the Warranty Department.Key ResponsibilitiesCustomer...


  • Boise, Idaho, United States Team Outsider Full time

    Job OverviewBenefits Offered:Paid Time OffHealth CoverageDental Coverage401k Plan with Employer MatchingCompetitive Pay - hourly wage plus weekly bonusesOpportunities for Career GrowthEmployee DiscountsSupportive Work EnvironmentBi-Weekly CompensationASE Certification Fees CoveredWork-Life Balance, Operating Hours 8-6 M-F, 8-5 Sat, Closed SunPosition...


  • Boise, Idaho, United States Sloan Security Group Full time

    Job SummaryThe Assistant Project Manager is responsible for assisting the Project Managers in overseeing projects from start to finish. The incumbent works closely with the project managers, prime-contractors, and subcontractors, as well as project Superintendents, and administrative positions. It coordinates labor, materials, and equipment towards...


  • Boise, Idaho, United States IDI Distributors Full time

    Job Summary:Compensation: $72,600 - $92,500: $3,500 Sign on BonusThe Spray Foam Technical Services Representative (TSR) is responsible for serving as an expert in spray foam and associated equipment for IDI customers and staff, including but not limited to the training of current and potential customers on spray foam application, new equipment commissioning,...


  • Boise, Idaho, United States IDI Distributors Full time

    Job Summary:Compensation: $72,600 - $92,500: $3,500 Sign on BonusThe Spray Foam Technical Services Representative (TSR) is responsible for serving as an expert in spray foam and associated equipment for IDI customers and staff, including but not limited to the training of current and potential customers on spray foam application, new equipment commissioning,...


  • Boise, Idaho, United States Old Dominion Freight Full time

    Logistics Appointment CoordinatorOld Dominion Freight Line, Inc. is on the lookout for a dedicated Logistics Appointment Coordinator to enhance our vibrant team. This position involves effectively organizing appointments with both existing and potential clients in a dynamic setting. As a Logistics Appointment Coordinator, your primary responsibility will be...


  • Boise, Idaho, United States IDI Distributors Full time

    Job Overview: Salary Range: $72,600 - $92,500 with a $3,500 Signing Bonus The Spray Foam Technical Services Specialist plays a pivotal role in providing expertise in spray foam applications and related equipment for IDI customers and team members. This includes training existing and prospective clients on spray foam application techniques,...