Customer Warranty Coordinator
2 weeks ago
Welcome to Shea Homes Active Lifestyle Communities. We are currently in search of a committed and skilled Warranty Specialist to become a vital part of our team. In this position, you will oversee all customer service functions and reporting activities associated with our Warranty Department. Your main objective will be to enhance the efficiency of TradePartner, ensure adherence to our customer satisfaction and quality assurance benchmarks, and uphold a secure working environment. Below are the key responsibilities and qualifications to determine if you are the ideal candidate for this rewarding role:
Knowledge/Experience
- High school diploma or equivalent is required; BA/BS degree is preferred
- Advanced proficiency in MS Office and Shea operating systems
- Strong business writing capabilities
- Demonstrated execution of check request and insurance claim procedures
- Proven problem-solving skills
- Understanding of the construction process
Specific Responsibilities
Key Result Area #1 – Customer Satisfaction
- Establish and maintain regular communication with internal customers and homeowners
- Manage and resolve customer issues within company objectives
- Review feedback and adjust strategies accordingly
Key Result Area #2 - Scheduling
- Meet response time objectives
- Ensure timely and accurate documentation
- Guarantee execution of daily schedules
Key Result Area #3 - Quality Assurance
- Conduct milestone Quality Performance Reviews and document corrective measures
- Educate homeowners about the products in their residences
Key Result Area #4 - Safety and Site Management
- Promote the Shea Homes safety program
- Ensure cleanliness of home sites
- Participate in monthly safety training sessions
Key Result Area #5 - TradePartner Management
- Possess comprehensive knowledge of scope of work
- Foster positive relationships with TradePartner
- Follow up with TradePartner for appointments
Key Result Area #6 - Cost Management
- Utilize customer service software for work orders and cost tracking
- Possess knowledge of risk management elements
Qualities for Position
- Effectively addresses customer needs
- Able to manage multiple tasks
- Provides solutions in challenging situations
- Utilizes reports and metrics
- Ability to facilitate process enhancements
Shea Homes Active Lifestyle Communities is an equal opportunity employer and values diversity in its workforce. Join our team and contribute to making a difference today.
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