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Spray Foam Application Expert

2 months ago

Boise, Idaho, United States IDI Distributors Full time

Job Summary:

Compensation: $72,600 - $92,500: $3,500 Sign on Bonus

The Spray Foam Technical Services Representative (TSR) is responsible for serving as an expert in spray foam and associated equipment for IDI customers and staff, including but not limited to the training of current and potential customers on spray foam application, new equipment commissioning, performance of repairs and warranties, troubleshooting, safety, and providing insightful recommendations to help our customers grow.

Key Responsibilities:

  • Develop and implement industry-standard health and safety protocols.
  • Provide expert counsel to customers on efficient chemical processing and equipment operation.
  • Optimize job site efficiency through process improvement and equipment optimization.
  • Conduct new equipment training and commissioning, ensuring seamless integration into customer operations.
  • Establish and communicate equipment maintenance and warranty expectations to customers.
  • Maintain a comprehensive understanding of building codes and building science principles.
  • Support customers in troubleshooting equipment issues, both on-site and remotely.
  • Deliver comprehensive training on proper spray polyurethane foam application techniques.
  • Present information to groups, ensuring clear and concise communication.
  • Ensure timely completion of projects and tasks, prioritizing customer satisfaction.
  • Collaborate with the IDI Sales Team to inform prospects and customers about IDI's products, including spray foam, parts, and equipment.
  • Consolidate and communicate customer interactions to the IDI Sales Team.
  • Conduct on-site trainings at customer job sites.
  • Assist IDI sales representatives with thorough troubleshooting and warranty claim processing.
  • Provide training and support for new hires.
  • Create service quotes for customers, including parts and labor.
  • Perform repairs within IDI's scope of service.
  • Carry necessary parts and tools to perform assigned tasks.
  • Provide ordering information to customers and the IDI Sales Team when equipment recommendations are made.
  • Communicate repair efforts to regional IDI Service Centers when assistance is needed.
  • Assist customers in evaluating potential warranty issues.
  • Provide follow-up reporting.
  • Submit expense reports on a weekly basis, as needed.
  • Maintain an updated calendar to keep Sales Representatives and Managers informed of scheduling.
  • Perform other duties as beneficial to IDI.

Leadership Competencies:

  • Leads Self Communicates Effectively & CandidlyDrives for ResultsDemonstrates AccountabilityTakes InitiativeCollaborates

Qualifications/Skills:

  • Mechanical aptitude and related work experience, including but not limited to:
  • Basic engine repair
  • Spray foam application equipment
  • Basic electrical knowledge
  • General knowledge of code-approved building practices with an emphasis on building envelope, spray foam, and fiberglass insulation
  • Construction background a plus
  • Knowledge in troubleshooting spray foam application/equipment problems
  • Excellent verbal communication skills
  • Proficient planning, time management, and organizational skills
  • Efficient in Microsoft Office tools
  • Ability to travel an average of 80% of the time
  • Ability to achieve set goals in a timely manner
  • Detail-oriented, ability to work independently as well as with other team members
  • Comfortable and proficient in public speaking in classroom-style training

Education and/or Experience:

  • High School diploma or GED and 3-5+ years equivalent experience preferred
  • Experience either in school or by trade in engine repair, construction/building science, and/or electrical work preferred
  • Sales training preferred

About IDI Distributors:

IDI Distributors is a leading insulation distribution company, dedicated to providing a wide selection of quality insulation products and serving as a true, professional resource for independent contractors. With over 40 years of experience, IDI has grown from a single location in Minnesota to 60 locations, with over 1,500,000 sq. ft. of warehouse space, over 200 trucks making daily insulation deliveries, and over $75,000,000 of inventory in our warehouses. IDI remains a privately-owned and operated business, solidifying itself as America's Insulation Source.

We are committed to ensuring our service exceeds customer expectations while our business grows. To achieve this, we need trusted, driven, and talented individuals to join our team. From sales to operations to the corporate office, every employee has the opportunity to grow with the company and have their voice heard. We value our family-oriented culture and strive to provide a healthy work-life balance and benefits that fit employees' and their families' needs.