Current jobs related to Customer Service Director - Boise, Idaho - Shea Homes

  • Customer Service Representative

    3 weeks ago

    Boise, Idaho, United States Frontier Management (OR) Full time

    Concierge Job DescriptionAt Frontier Management, we are seeking a skilled Concierge to join our team at one of our beautiful Assisted Living and Memory Care communities in Boise, Idaho. As a Concierge, you will play a vital role in ensuring the smooth operation of our community and providing exceptional customer service to our residents and their...

  • Field Service Director

    1 week ago

    Boise, Idaho, United States GovCIO Full time

    Job SummaryGovCIO is seeking a highly experienced Field Service Director to lead our field services activities. The ideal candidate will have a strong background in field service supervision and be able to develop and implement policies and procedures for on-site installation, testing, maintenance, and troubleshooting.Key ResponsibilitiesDirect and oversee...

  • Director of Nursing Services

    1 month ago

    Boise, Idaho, United States Caldera Care Full time

    Director of Nursing Services OpportunityCaldera Care, a leading provider of skilled nursing services in the Pacific Northwest, is seeking an experienced Director of Nursing Services to lead our nursing team.About UsWe are committed to providing exceptional care to our residents and fostering a positive work environment for our staff. Our goal is to deliver...

  • Director of Nursing Services

    2 weeks ago

    Boise, Idaho, United States Caldera Care Full time

    Director of Nursing ServicesCaldera Care is seeking an experienced Director of Nursing Services to lead our nursing team in the Pacific Northwest. As a key member of our leadership team, you will be responsible for planning, organizing, and directing the nursing services provided in our skilled nursing facility.Key Responsibilities:Ensure compliance with...

  • Director of Catering

    2 weeks ago

    Boise, Idaho, United States Tropical Smoothie Cafe Full time

    Tropical Smoothie Cafe - Director of CateringWe are seeking a highly skilled and motivated Director of Catering to join our team at Tropical Smoothie Cafe. As the Director of Catering, you will play a crucial role in delivering exceptional service and delicious food to our customers.Key Responsibilities:Lead the catering team to ensure seamless execution of...

  • Catering Director

    2 weeks ago

    Boise, Idaho, United States Tropical Smoothie Cafe Full time

    Tropical Smoothie Cafe Seeks Director of CateringWe are looking for a highly skilled and motivated Director of Catering to join our team at Tropical Smoothie Cafe. As a key member of our team, you will play a crucial role in delivering exceptional service and delicious food to our customers.Responsibilities:Lead the catering operations for all cafes to...

  • Service Director

    3 weeks ago

    Boise, Idaho, United States Kenworth Sales Full time

    Service Manager Job SummaryThe Service Manager is responsible for overseeing the day-to-day operations of the Service Department at Kenworth Sales Company. This role requires strong leadership and management skills to supervise a team of employees and ensure the efficient delivery of services to customers.Key Responsibilities:Supervise and manage a team of...

  • Automation Director, Business Support Services

    7 days ago

    Boise, Idaho, United States KPMG Full time

    Business Title: Associate Director, Automation COERequisition Number:Function: Business Support ServicesArea of Interest:State:IDCity: BoiseDescription:At KPMG, we're known for being a great place to work and build a career, providing audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering...

  • Clinical Services Director

    2 weeks ago

    Boise, Idaho, United States Rolling Hills Hospital Full time

    Job SummaryWe are seeking a highly skilled and experienced Clinical Services Director to lead our Outpatient Program at Rolling Hills Hospital. As a key member of our leadership team, you will be responsible for overseeing the strategic direction and operation of our clinical support activities.Your primary focus will be on maintaining high standards of...

  • Director of Physician Contracting and Provider Services

    2 weeks ago

    Boise, Idaho, United States Trinity Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Director of Physician Contracting and Provider Services to join our team at Trinity Health. This is a key leadership role that will be responsible for developing, assessing, and administering all provider compensation models and contracts.Key ResponsibilitiesDevelop and implement compensation plans...

  • Director of Physician Contracting and Provider Services

    2 weeks ago

    Boise, Idaho, United States Trinity Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Director of Physician Contracting and Provider Services to join our team at Trinity Health. This role will be responsible for developing, assessing, and administering all provider compensation models, ensuring compliance with federal, state, and safety regulations.Key ResponsibilitiesDevelop and...

  • Director of Nursing Services

    2 months ago

    Boise, Idaho, United States Caldera Care Full time

    Job Summary:Caldera Care is seeking an experienced Director of Nursing Services to lead our nursing team in the Pacific Northwest. As a key member of our leadership team, you will be responsible for planning, organizing, and directing the nursing services provided in our skilled nursing facility.About Us:At Caldera Care, we are committed to providing...

  • Director of Physician Contracting and Provider Services

    7 days ago

    Boise, Idaho, United States Trinity Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Director of Physician Contracting and Provider Services to join our team at Trinity Health. This leadership position is responsible for the development, assessment, and administration of all provider compensation models and contracts.Key ResponsibilitiesDevelop and implement compensation plans for...

  • Customer Service Liaison

    2 weeks ago

    Boise, Idaho, United States Alsco Full time

    Customer Service CoordinatorThe Customer Service Coordinator plays a vital role in driving customer loyalty by responding to inbound customer calls and proactively making outbound calls. This role coordinates the flow of information between the Service Department and customers, ensuring seamless communication and follow-up. Key responsibilities...

  • Customer Service Representative

    2 weeks ago

    Boise, Idaho, United States Veolia North America Full time

    Job Title: Customer Service Representative IVeolia North America is seeking a highly skilled and customer-focused Customer Service Representative I to join our team. As a key member of our customer service center, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met in a timely and...

  • Customer Service Representative

    3 weeks ago

    Boise, Idaho, United States Suburban Propane Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inbound and outbound calls, and performing administrative...

  • Customer Service Representative

    4 weeks ago

    Boise, Idaho, United States FedEx Full time

    FedEx Retail Customer Service AssociateWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Associate at FedEx. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Assist customers with their shipping...

  • Customer Service Representative

    2 weeks ago

    Boise, Idaho, United States Veolia Full time

    Job DescriptionVeolia is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to internal and external customers.Key Responsibilities:Provide professional, effective, and efficient customer service to all customers.Respond to...

  • Customer Service Representative

    1 month ago

    Boise, Idaho, United States Suburban Propane Full time

    OverviewWe are seeking a highly motivated and customer-focused Part-Time Customer Service Representative to join our team. As a key point of contact for our customers, you will be responsible for handling inbound and outbound sales and service-related calls, as well as performing administrative functions to ensure the highest level of customer service,...

  • Customer Service Representative

    3 weeks ago

    Boise, Idaho, United States SBM Management Services Full time

    Job Title: Customer Service RepresentativeJob Summary:SBM Management Services is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving customer...

Customer Service Director

2 months ago

Boise, Idaho, United States Shea Homes Full time
Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Warranty Specialist at Shea Homes. As a key member of our customer service team, you will be responsible for managing and directing all customer service activities and reporting functions associated with the Warranty Department.

Key Responsibilities
  • Customer Satisfaction
    • Establish and maintain regular and proactive communication with internal customers and homeowners.
    • Manage and resolve customer issues within company goals and communicate progress on completion.
    • Review surveys and associated reporting tools to understand trends and adjust accordingly.
  • Scheduling
    • Meet response time goals.
    • Timely and accurate paperwork.
    • Ensure execution of daily schedule.
  • Quality Assurance
    • Complete milestone Quality Performance Reviews and/or targeted reviews, document corrective actions, and follow-up to ensure completion of corrective items.
    • Educate the homeowner on feature / function / benefit of products in their home.
  • Safety and Site Management
    • Understand and champion the Shea Homes safety program.
    • Ensure each home site is left clean.
    • Participate in monthly safety training program.
  • TradePartner Management
    • Ensure complete knowledge of scope of work.
    • Complete purchase order request on same day.
    • Review and approve invoices daily.
    • Develop and maintain positive relationships with TradePartner.
    • Follow up with TradePartner for next day appointments (TradePartner Appointment Sheet).
  • Cost Management
    • Demonstrates utilization of customer service software for generating work orders and follow up cost tracking.
    • Have knowledge of risk management elements to avoid litigation.
Requirements
  • High school diploma or equivalent required; BA/BS degree preferred.
  • Advanced computer skills in MS Office and Shea operating systems.
  • Proficient business writing skills.
  • Demonstrates execution of check request & insurance claim processes.
  • Understands, adheres to and mentors others in regards to Shea Homes policies and procedures.
  • Proven problem solving capabilities.
  • Demonstrates Shea Vision, Purpose and Values.
  • Working knowledge and understanding of Shea Homes warranty program and manufacturer warranties.
  • Demonstrates effective leadership skills.
  • Knowledge of construction process.
  • Demonstrates Shea Vision, Purpose and Values.
  • Demonstrates Shea Trilogy Ten.
  • Working knowledge and understanding of Shea Homes warranty program and manufacturer warranties.
Qualifications
  • Unsolicited participation.
  • Effectively handles and mediates difficult situations.
  • Effectively manages internal and external customer needs.
  • Able to multi-task.
  • Regularly provides solutions in difficult situations.
  • Demonstrates ability to share 'best practices'.
  • Utilizes reports and measurements.
  • Proficient written and verbal communication skills.
  • Ability to facilitate meetings and process improvement.
  • Demonstrates ability to complete thorough insurance claims.
  • Proficient knowledge of water intrusion protocol.
Equal Opportunity Employer

Shea Homes Active Lifestyle Communities is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.