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Automotive Service Consultant

2 months ago

Boise, Idaho, United States Team Outsider Full time
Job Overview

Benefits Offered:

  • Paid Time Off
  • Health Coverage
  • Dental Coverage
  • 401k Plan with Employer Matching
  • Competitive Pay - hourly wage plus weekly bonuses
  • Opportunities for Career Growth
  • Employee Discounts
  • Supportive Work Environment
  • Bi-Weekly Compensation
  • ASE Certification Fees Covered
  • Work-Life Balance, Operating Hours 8-6 M-F, 8-5 Sat, Closed Sun

Position Responsibilities

  • Client Engagement: Welcome clients warmly and create a friendly atmosphere. Attend to their concerns, inquiries, and requests regarding vehicle upkeep or repairs.
  • Service Assessment: Analyze client concerns and examine vehicles to determine necessary repairs or maintenance tasks. Provide clear and detailed explanations of required work, including cost estimates and timelines based on findings.
  • Appointment Coordination: Organize appointments and schedule service tasks to optimize resource use and meet client expectations. Manage service timelines and keep clients updated on their vehicle status.
  • Parts and Inventory Oversight: Work with the management team to ensure necessary components are available for service tasks. Order parts as required, monitor inventory levels, and maintain accurate records of parts usage.
  • Sales Opportunities: Identify additional maintenance or repair needs based on client history, manufacturer recommendations, and vehicle condition. Propose relevant services and products to clients to enhance vehicle performance, safety, and longevity.
  • Exceptional Customer Care: Deliver outstanding customer service throughout the service process. Address client inquiries, resolve issues, and ensure a positive experience by maintaining open communication.
  • Warranty Management and Billing: Understand warranty terms and conditions to assist clients with warranty claims. Generate accurate repair orders and invoices, ensuring proper documentation and adherence to billing procedures.
  • Administrative Duties: Complete necessary paperwork, maintain service records, and update client profiles in the database system. Utilize software tools to facilitate the service process and generate required reports.
  • Team Collaboration: Work alongside technicians, service managers, and other service advisors to ensure smooth workflow, effective communication, and a cohesive team environment.
  • Overall, our Automotive Service Consultants play a vital role in delivering excellent customer service, managing service operations, and maximizing client satisfaction.

Qualifications:

  • High school diploma or equivalent
  • Valid state-issued driver's license
  • Minimum of two years of experience as an automotive service writer or service advisor
  • Proficient with computers and comfortable handling phone inquiries
  • Experience in customer support roles

ABOUT TEAM OUTSIDER: Team Outsider operates this Meineke Car Care Center, where our mission is to provide exceptional hospitality to our clients at our expanding portfolio of businesses nationwide. We strive to be the most hospitable team in the industry, and to achieve this, we need dedicated individuals.

Our Automotive Service Consultants are essential members of our automotive repair team, establishing the trust and reliability of our Car Care Centers. You will ensure client satisfaction by delivering effective automotive services.