**Personal Banker I

5 days ago

Savannah, Georgia, United States Synovus Full time
Job Summary

This entry-level banking role is designed to build proficiency in transaction, sales, and service functions. As a multi-functional team member, you will operate with the ability to process transactions, provide optimum service, and consult in an advisory role to maximize the sales potential of every interaction.

Key Responsibilities
  • Customer Service and Support
    • Proactively and pleasantly greet customers to establish a connection and develop rapport, providing outstanding, personalized customer service.
    • Assess customer needs, share and educate the digital strategy, and direct them to the appropriate service areas or banking representatives.
  • Transaction Processing
    • Execute a variety of customer transactions in accordance with applicable policies and procedures, and with a high level of accuracy and efficiency while maximizing the sales potential of every interaction.
    • Assist customers with inquiries and provide issue resolution in a professional and composed manner.
  • Sales and Relationship Deepening
    • Listens carefully to customers to understand their financial priorities and promotes bank products, digital options, and services accordingly.
    • Promotes and explains Synovus products such as consumer and mortgage loans, IRAs, certificate of deposits, travelers checks, and credit cards.
  • Branch Operations and Risk Management
    • Adheres to Branch Operations Standards, policies, and procedures and regulatory guidelines to protect against risk.
    • Maintains a high level of awareness to recognize and report suspected fraud.
  • Professional Development
    • Participates in daily kick-off and huddle activities, weekly sales meetings, and sales and training activities.
    • Supports sales campaigns and bank initiatives and products as assigned and shares specific product information and sales tips.
    Requirements
    • High school diploma or equivalent
    • Six months of customer service, sales, or other related work experience or completion of one year of college/vocational school in lieu of work experience
    • Knowledge of bank operations, policies, and procedures and federal bank regulations
    • Knowledge of bank products and services
    • Strong customer service skills
    • Aptitude for consultative selling
    • Strong listening and comprehension skills to be able to identify customer financial needs, goals, and objectives
    • Strong interpersonal skills to establish rapport with customers
    • Careful attention to detail with ability to manage time and multi-task
    • Mathematical skills
    • Proficiency using Microsoft Office software products

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