Jewelry Sales Associate

6 days ago

New York, New York, United States Ana Luisa Full time
Job Overview

Ana Luisa is a forward-thinking e-commerce jewelry brand dedicated to delivering high-quality, eco-friendly products that exceed customer expectations. We're seeking a results-driven and self-motivated Style Consultant to join our retail team.

Key Responsibilities
  • Sales Performance
    • Develop a deep understanding of Ana Luisa's brand and product offerings to provide exceptional customer service and drive sales growth.
    • Achieve individual and team-based sales goals through a customer-centric approach, in-depth product knowledge, and effective selling techniques.
    • Meet and exceed Key Performance Indicator (KPI) goals, focusing on Average Order Value, Units Per Transaction, Conversion %, and revenue targets.
  • Customer Experience
    • Build lasting relationships with customers by establishing genuine connections and delivering personalized shopping experiences.
    • Collaborate with the store team to build a strong clientele list, fostering brand loyalty and encouraging repeat customers.
    • Participate in store events and corporate-led initiatives to enhance brand awareness and community involvement.
    • Welcome customers into the store, creating a positive and inviting atmosphere.
    • Assist customers in styling jewelry, making recommendations that complement their individual style and lifestyle.
    • Work closely with store leadership to gather and implement customer feedback to enhance the overall shopping experience.
    • Resolve customer needs promptly and effectively to ensure high levels of customer satisfaction.
  • Operational Excellence & Visual Merchandising
    • Process customer transactions accurately, ensuring a seamless experience in an OMNI channel setting.
    • Handle returns, exchanges, and warranties efficiently and in accordance with company policies.
    • Maintain visual standards by executing brand, product, and marketing initiatives.
    • Ensure the sales floor remains pristine and organized, with display jewelry presented attractively.
    • Collaborate with leadership on store operational matters.
    • Participate in regular inventory counts, contributing to maintaining high inventory accuracy.
    • Ensure all front and back-of-house procedures adhere to company policies and procedures.
    • Assist in processing shipments, including visual merchandising placement and replenishment to ensure product availability.
    Requirements
    • High School Diploma or equivalent preferred.
    • 1+ years of retail management experience; jewelry experience preferred.
    • Customer-centric mindset.
    • Strong communication skills.
    • Ability to work nights, weekends, and holidays.
    What We Offer
    • Team lunches.
    • Sick leave.
    • Brand perks: Employee discount; Welcome gift card.
    • Commuter benefits.

Ana Luisa is an equal-opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.

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