Jewelry Client Specialist

2 months ago

New York, New York, United States Tourneau|Bucherer Full time

Job Title: Jewelry Client Specialist

Reports to: Jewelry Manager/Store Director

Division: Retail

Overview:

The Jewelry Client Specialist serves as a representative of Tourneau/Bucherer, dedicated to delivering an exceptional shopping experience while addressing both immediate and long-term client needs. This role requires a commitment to providing top-tier service by promoting the company and its brand partners, along with a personal dedication to ongoing education to enhance expertise. Candidates should possess a genuine enthusiasm for fine jewelry, art, and culture, and be prepared to drive the jewelry business forward.

Key Responsibilities
Client Engagement and Sales Goals

  • Create a welcoming and sophisticated atmosphere for discerning clients.
  • Exhibit enthusiasm and a deep passion for jewelry.
  • Collaborate with management and team members to meet personal and departmental objectives.
  • Focus on clienteling by fostering long-term relationships, encouraging clients to return for future visits and purchases. Utilize the CRM system for follow-ups, including sending birthday and holiday greetings, informing clients about new arrivals, and inviting them to exclusive events.
  • Maintain and expand the existing client base while seeking new prospects.
  • Engage actively with clients, sharing brand history and product lines while uncovering their needs.
  • Achieve sales targets consistently on a monthly, quarterly, and annual basis.
  • Share knowledge and inspire colleagues to promote jewelry effectively.
  • Communicate the benefits of being a Tourneau Bucherer client and utilize available resources, such as CRM, the Watch Protection Plan, Trade-ins, and Bucherer 1888 Financing, to facilitate sales.
  • Collaborate with fellow Client Advisors as needed to finalize sales.
  • Gather client information through the CRM system to nurture ongoing relationships.
  • Efficiently process sales, ensuring accurate warranty completion and necessary adjustments to the jewelry.
  • Communicate with management about opportunities to build community relationships and explore events to enhance brand visibility and customer loyalty.
  • Maintain professionalism, approachability, knowledge, and graciousness in all interactions.
  • Strive for excellence in customer service to ensure a premier shopping experience.
  • Embrace constructive feedback from managers to improve sales performance.
  • Participate in training sessions to enhance product knowledge.
Additional Responsibilities
  • Adhere strictly to all store security protocols.
  • Assist in setting up displays and store aesthetics.
  • Foster a supportive and collaborative environment among Client Advisors.
  • Comply with the company dress code policy.
  • Work collaboratively to maintain a clean and appealing store environment.
  • Punctuality and attendance are essential for performance.
  • Assist in store opening and closing duties as required.
Qualifications
  • A genuine passion for building client relationships and driving sales.
  • Exhibit a high level of integrity and professionalism at all times.
  • Ability to work a flexible schedule throughout the week.
  • Present a polished and professional appearance coupled with a positive demeanor.
  • Meet and exceed assigned goals, metrics, and objectives.
SALARY: Competitive hourly rate plus commission

We are an Equal Opportunity Employer. All individuals will have the opportunity to be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

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