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Luxury Jewelry Consultant

2 months ago

New York, New York, United States Tourneau|Bucherer Full time

Job Title: Jewelry Client Specialist

Reports to: Jewelry Manager/Store Director

Division: Retail

Overview:

The Jewelry Client Specialist serves as a representative of Tourneau/Bucherer, dedicated to delivering an exceptional shopping experience while addressing both immediate and long-term client needs. This role requires a commitment to providing top-tier service, promoting the brand, and continuously enhancing personal expertise in fine jewelry. A genuine passion for jewelry, art, and culture is essential, along with a global perspective to drive business success in the jewelry sector.

Key Responsibilities
Client Engagement and Sales Goals

  • Create a welcoming and sophisticated atmosphere for discerning clients.
  • Exhibit enthusiasm and a deep appreciation for jewelry.
  • Collaborate with management and team members to achieve individual and departmental objectives.
  • Focus on clienteling to build lasting relationships, encouraging repeat visits and purchases. Utilize the CRM system for follow-ups, including sending birthday and holiday greetings, notifying clients of new arrivals, and inviting them to exclusive events.
  • Maintain and expand the existing client base while reaching out to new prospects.
  • Engage actively with clients, sharing the brand's heritage and product offerings while identifying their needs.
  • Meet or exceed monthly, quarterly, and annual sales targets.
  • Share knowledge and inspire colleagues to promote jewelry effectively.
  • Communicate the benefits of being a Tourneau Bucherer client and leverage tools such as CRM, warranty programs, trade-ins, and financing options to facilitate sales.
  • Collaborate with fellow Client Specialists to enhance sales opportunities.
  • Gather client information through the CRM system to foster ongoing relationships.
  • Efficiently finalize sales transactions, ensuring accurate warranty processing and any necessary adjustments to the jewelry.
  • Communicate with management regarding opportunities to strengthen community ties and explore events that boost brand visibility and customer loyalty.
  • Maintain professionalism, approachability, and expertise in all client interactions.
  • Strive for excellence in customer service to ensure a premier shopping experience.
  • Welcome constructive feedback from management to enhance sales performance.
  • Participate in training sessions to broaden product knowledge.
Additional Responsibilities
  • Adhere strictly to all security protocols within the store.
  • Assist in setting up displays and maintaining an attractive store environment.
  • Foster a supportive and collaborative atmosphere among colleagues.
  • Comply with the company's dress code policy.
  • Work collaboratively to ensure the store remains clean and inviting.
  • Punctuality and regular attendance are essential for performance.
  • Assist with store opening and closing procedures as required.
Qualifications
  • A strong passion for client development and sales.
  • Exhibit a high level of integrity and professionalism consistently.
  • Availability to work a flexible schedule throughout the week.
  • Present a polished and professional appearance with a positive demeanor.
  • Achieve and surpass company-set goals and performance metrics.
SALARY: Competitive hourly rate plus commission

We are an Equal Opportunity Employer. All individuals will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.