Bilingual Call Center Representative

4 days ago


Akron, Ohio, United States Planned Parenthood of Greater Ohio Full time
Job Summary

We are seeking a highly skilled and motivated Bilingual Call Center Representative to join our team at Planned Parenthood of Greater Ohio. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients via phone, ensuring a positive and supportive experience with our organization.

Key Responsibilities:

  • Answering calls and scheduling appointments in a timely and efficient manner
  • Providing accurate and clear information about appointments and services
  • Collecting relevant information to determine the type of appointment to schedule
  • Screening clients for financial status, fee information, and funding options
  • Understanding funding sources to discuss with clients, as appropriate
  • Processing online appointment requests when needed
  • Collecting insurance information and verifying coverage
  • Problem-solving and triaging calls and questions to appropriate medical personnel
  • Maintaining confidentiality and exercising respect and sensitivity while dealing with sensitive issues with clients

Requirements:

  • High school diploma or G.E.D.
  • Minimum 1 year of experience in healthcare or customer service work
  • Experience in a call center or healthcare setting is helpful
  • Data entry skills and understanding of business office procedures are helpful
  • Bilingual in English and Spanish is required

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work for a mission-driven organization that values diversity, equity, and inclusion
  • A dynamic and supportive work environment

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you



  • Akron, Ohio, United States Planned Parenthood of Greater Ohio Full time

    Job SummaryWe are seeking a highly skilled and bilingual Call Center Representative to join our team at Planned Parenthood of Greater Ohio. As a key member of our Contact Center, you will be responsible for providing exceptional customer service to patients and clients, while also ensuring the efficient and effective delivery of our services.Key...


  • Akron, Ohio, United States Five Star Call Centers Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Five Star Call Centers. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients through multiple communication channels, including phone, email, and chat.Key Responsibilities:Manage large volumes of...


  • Akron, Ohio, United States Five Star Call Centers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Five Star Call Centers. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their customers.Job Summary:The Customer Service Representative...


  • Akron, Ohio, United States Epiphany Management Group Full time

    Customer Service Representative - BilingualAt Epiphany Management Group, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key...


  • Akron, Ohio, United States Five Star Call Centers Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Five Star Call Centers. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients and their customers.This role involves handling inbound and outbound calls, responding to customer inquiries, and...


  • Akron, Ohio, United States European Wax Center Full time

    Are you passionate about delivering exceptional customer experiences? Do you enjoy working in a fast-paced environment?We are seeking a skilled Customer Service Representative to join our team at European Wax Center. As a key member of our front desk team, you will be the first point of contact for our guests, providing a warm and welcoming experience that...

  • Call Center Team Lead

    1 month ago


    Akron, Ohio, United States Epiphany Management Group Full time

    Job Title: Call Center SupervisorAt Epiphany Management Group, we are seeking a highly skilled Call Center Supervisor to join our team. As a Call Center Supervisor, you will be responsible for leading a team of helpdesk technicians and providing exceptional customer service to callers.Key Responsibilities:Supervise a team of helpdesk technicians and provide...

  • Call Center Team Lead

    2 weeks ago


    Akron, Ohio, United States Epiphany Management Group Full time

    Job Title: Call Center SupervisorAbout the Role:The Call Center Supervisor is a key member of our team, responsible for overseeing the day-to-day operations of our call center. This includes managing a team of helpdesk technicians, providing support to ensure exceptional customer service, and working closely with leadership to develop policies and...


  • Akron, Ohio, United States European Wax Center Full time

    Job Title: Front Desk AssociateJob Summary:We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at European Wax Center in Akron, Ohio. As a Front Desk Associate, you will be the first point of contact for our guests and play a critical role in ensuring their overall experience is exceptional.Key Responsibilities:Answer...


  • Akron, Ohio, United States Answernet Inc Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Answernet Inc. as a Call Center Agent ON SITE AKRON, OHIO. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through phone support.Key ResponsibilitiesManage high volumes of inbound calls and make...


  • Akron, Ohio, United States Akron Children's Hospital Full time

    Job Summary:The Patient Service Representative provides exceptional patient care and administrative support to our Infusion Center team. This part-time role requires a strong ability to multitask, prioritize, and maintain a positive attitude in a fast-paced environment.Key Responsibilities:Develop and maintain positive relationships with patients and...


  • Akron, Ohio, United States European Wax Center Full time

    Job Title: Front Desk AssociateJob Summary:We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at European Wax Center. As a Front Desk Associate, you will be the first point of contact for our guests and play a critical role in ensuring their overall experience is exceptional.Key Responsibilities:Answer incoming calls...


  • Akron, Ohio, United States Bryant & Stratton College Full time

    Job SummaryBryant & Stratton College is seeking a highly motivated and results-driven Admissions Representative to join our team. As an Admissions Representative, you will play a critical role in connecting with prospective students and providing an exceptional experience that leads to enrollment.This is an exciting opportunity for someone who is passionate...


  • Akron, Ohio, United States Akron Children's Hospital Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at the Infusion Center. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our patients and families.Key ResponsibilitiesDevelop and maintain positive relationships...


  • Akron, Ohio, United States European Wax Center Full time

    Job SummaryAs a Guest Service Associate at European Wax Center, you will play a critical role in delivering exceptional customer experiences. Your primary responsibility will be to ensure that every guest feels welcome and valued from the moment they arrive until they leave. You will be the first point of contact for many guests, and your friendly demeanor...


  • Akron, Ohio, United States AnswerNet Full time

    Job Title: Customer Service Representative - Akron, OhioJob Type: Full TimeHours: Varies with flexibility across all seven days of the weekSalary: $14.25Benefits: Available after 60 days for full-time employeesJob Duties: Manage large amounts of inbound calls and make consistent outbound calls. Identify and assess customers' needs to achieve satisfaction....


  • Akron, Ohio, United States CHILDRENS HOSPITAL MEDICAL CENTER OF AKRON Full time

    Job Summary: We are seeking a skilled Patient Service Representative to join our Gastroenterology team at Children's Hospital Medical Center of Akron. As a key member of our team, you will provide exceptional patient care and administrative support to ensure a positive experience for our patients and families.Responsibilities: • Develop and maintain...


  • Akron, Ohio, United States Summa Health System Full time

    As a key member of our team at Summa Health System, you will play a vital role in ensuring seamless patient access to our services. Your responsibilities will include:Key Responsibilities:Assisting callers and patients with way-finding, appointment scheduling, and pre-service registrationVerifying insurance coverage and collecting co-paysReferring patients...


  • Akron, Ohio, United States Summa Health System Full time

    Job SummaryAs a Patient Access Liaison, you will play a vital role in ensuring seamless patient experiences at Summa Health System. Your primary responsibilities will include assisting callers and patients with way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, and initial screening...


  • Akron, Ohio, United States Spectrum Full time

    Job SummaryAs a Sales Representative - Outside, you will be responsible for connecting people and communities by offering best-in-class telecommunication services through door-to-door solicitation of new prospective customers. This role requires a tenacious and driven individual who excels in environments where their reward is based on their effort.Key...