Bilingual Call Center Representative
4 weeks ago
We are seeking a highly skilled and motivated Bilingual Call Center Representative to join our team at Planned Parenthood of Greater Ohio. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients via phone, ensuring a positive and supportive experience with our organization.
Key Responsibilities:
- Answering calls and scheduling appointments in a timely and efficient manner
- Providing accurate and clear information about appointments and services
- Collecting relevant information to determine the type of appointment to schedule
- Screening clients for financial status, fee information, and funding options
- Understanding funding sources to discuss with clients, as appropriate
- Processing online appointment requests when needed
- Collecting insurance information and verifying coverage
- Problem-solving and triaging calls and questions to appropriate medical personnel
- Maintaining confidentiality and exercising respect and sensitivity while dealing with sensitive issues with clients
Requirements:
- High school diploma or G.E.D.
- Minimum 1 year of experience in healthcare or customer service work
- Experience in a call center or healthcare setting is helpful
- Data entry skills and understanding of business office procedures are helpful
- Bilingual in English and Spanish is required
What We Offer:
- A competitive salary and benefits package
- The opportunity to work for a mission-driven organization that values diversity, equity, and inclusion
- A dynamic and supportive work environment
How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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