Patient Service Representative
1 month ago
The Patient Service Representative provides exceptional patient care and administrative support to the Plastic Surgery department at Children's Hospital Medical Center of Akron. This role is responsible for ensuring a positive patient experience, managing front desk operations, and providing administrative assistance to the team.
Key Responsibilities- Develop and maintain positive relationships with patients and families by providing prompt and caring responses to their needs.
- Perform point-of-service activities, including visit preparation, co-pay collection, and patient tracking, as assigned by the supervisor.
- Schedule patient visits and diagnostic testing using hospital procedures and resources.
- Manage third-party payors and collect co-pays.
- Follow through on routine tasks and general office duties, such as faxing, copying, filing, and mailings.
- Ensure the cleanliness of the work area and waiting room.
- Participate in clerical and administrative cross-coverage efforts as needed.
- Ensure HIPAA compliance is followed.
- High school diploma or equivalent required.
- Experience working in a general office setting and healthcare environment preferred.
- Knowledge of medical terminology and computerized scheduling systems preferred.
- Excellent interpersonal and organizational skills.
- Ability to perform basic math skills to process insurance co-payments.
- Experience working with Microsoft Office or similar software required.
Children's Hospital Medical Center of Akron is an Equal Opportunity Employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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