Customer Service Representative for TurboTax

4 weeks ago


Akron, Ohio, United States Smoothstar Tech Full time
Customer Service Representative Job Description

Smoothstar Tech is seeking a qualified Customer Service Representative to work from home during the tax season. As a key member of our team, you will provide exceptional customer service to TurboTax customers, resolving product and service issues and providing product and service information.

Key Responsibilities:
  • Interact with TurboTax customers via phone, focusing on tax-related questions, data entry, and navigation.
  • Research, analyze, and determine an appropriate course of action for TurboTax customers.
  • Be a positive representative for Intuit and the TurboTax product, taking a caring and empathetic approach to customer interactions.
  • Articulate how to use the TurboTax product accurately and efficiently resolve customer inquiries on the first contact.
  • Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries.
  • Act as a technical resource when assisting customers to resolve problems with devices and equipment.
  • Provide support via phone and/or SmartLook one-way video and screen share technology.
Requirements:
  • 1 year of customer service experience in a call center, retail, or helpdesk environment.
  • Excellent technical and customer service skills, with a passion for providing the best customer experience.
  • Must have extensive experience with Windows OS, web browsing, email, and various software applications.
  • Ability to efficiently navigate through menus and options on desktop devices while describing those actions verbally to customers.
  • Excellent written and verbal communication skills, with excellent phone etiquette (clear, crisp speech).
  • Requires strong active listening skills to accurately paraphrase a customer conversation.


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