Customer Service Representative

4 days ago


Akron, Ohio, United States Five Star Call Centers Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Five Star Call Centers. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients through multiple communication channels, including phone, email, and chat.

Key Responsibilities:

  • Manage large volumes of inbound and outbound calls in a timely manner
  • Follow established communication scripts to handle customer inquiries and concerns
  • Identify customer needs, clarify information, and provide solutions and alternatives
  • Access company and client resources to accurately handle customer interactions
  • Upsell products and services when opportunities arise
  • Work independently and as part of a team to achieve business objectives

Requirements:

  • Previous customer service or call center experience preferred
  • Basic computer skills and ability to learn new software
  • Strong phone and verbal communication skills, with active listening
  • Ability to work independently and as part of a team
  • Flexibility to work a variety of shifts, including nights and weekends

What We Offer:

  • Starting pay of $14/hour, plus shift differential
  • Opportunities for advancement and professional growth
  • A dynamic and supportive work environment

About Five Star Call Centers:

Five Star Call Centers is a leading provider of customer service solutions. We are committed to delivering exceptional service to our clients and their customers. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.



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