Customer Service Representative
4 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Five Star Call Centers. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients through multiple communication channels, including phone, email, and chat.
Key Responsibilities:
- Manage large volumes of inbound and outbound calls in a timely manner
- Follow established communication scripts to handle customer inquiries and concerns
- Identify customer needs, clarify information, and provide solutions and alternatives
- Access company and client resources to accurately handle customer interactions
- Upsell products and services when opportunities arise
- Work independently and as part of a team to achieve business objectives
Requirements:
- Previous customer service or call center experience preferred
- Basic computer skills and ability to learn new software
- Strong phone and verbal communication skills, with active listening
- Ability to work independently and as part of a team
- Flexibility to work a variety of shifts, including nights and weekends
What We Offer:
- Starting pay of $14/hour, plus shift differential
- Opportunities for advancement and professional growth
- A dynamic and supportive work environment
About Five Star Call Centers:
Five Star Call Centers is a leading provider of customer service solutions. We are committed to delivering exceptional service to our clients and their customers. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.
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