Customer Service Representative

4 weeks ago


Akron, Ohio, United States European Wax Center Full time

Are you passionate about delivering exceptional customer experiences? Do you enjoy working in a fast-paced environment?

We are seeking a skilled Customer Service Representative to join our team at European Wax Center. As a key member of our front desk team, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.

Responsibilities include:

  • Providing exceptional customer service to our guests, ensuring their needs are met and exceeded
  • Answering incoming calls and making outgoing calls to guests and team members
  • Managing reservations, ensuring all required paperwork is completed and guests are checked in and out efficiently
  • Collaborating with our Wax Specialists to ensure a seamless experience for our guests
  • Upselling and promoting our services to increase revenue and drive sales

As a Customer Service Representative, you will have the opportunity to work in a dynamic and supportive environment, with a focus on continuous learning and growth. Our team is passionate about delivering exceptional results, and we are seeking individuals who share our commitment to excellence.

**Estimated Salary:** $12-$17 per hour, based on experience and performance. Plus commission on Wax Pass sales.

**Benefits:**

  • A competitive compensation package, including hourly pay and commission incentives
  • A comprehensive benefits package, including health, dental, and vision insurance
  • Opportunities for professional growth and development
  • A fun and supportive work environment

**Requirements:**

  • 1-2 years of customer service experience, preferably in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment and prioritize tasks effectively
  • Basic math skills and accuracy with handling cash and credit transactions

**Work Environment:**

Our European Wax Center location is based in Akron, Ohio, and we are committed to providing a safe and healthy work environment for all our team members. The physical demands of this role include standing, walking, and occasional lifting of up to 25 pounds. We are an equal opportunities employer and welcome applications from diverse candidates.

We are proud to offer a comprehensive benefits package, including health, dental, and vision insurance, to all our team members. Our team is passionate about delivering exceptional results, and we are seeking individuals who share our commitment to excellence.

This job description is a general outline of the responsibilities and requirements of the role. We reserve the right to modify or add to this job description at any time, and all duties and requirements are subject to change.

We are committed to maintaining a workplace that is free from discrimination and harassment. We are an equal opportunities employer and welcome applications from diverse candidates.



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