Medical Care Navigator Lead
4 days ago
**Job Description:**
We are seeking an experienced Medical Care Navigator Lead to join our team at Community of Hope in Washington, DC.
The Medical Care Navigator Lead will be responsible for leading a team of Nurse Navigators and managing the day-to-day effectiveness of the care management service delivery model. This includes evaluating program outcomes, individual staff productivity, and performance. The successful candidate will also deliver comprehensive care-management services, including transition of care planning, patient education, and social service referrals and linkages, in a timely and culturally appropriate manner through a patient-centered team-based care mode.
**Responsibilities:**
- Develops clinical elements of individual care plans, including biopsychosocial assessments of patient needs, in consultation with other health team members.
- Ensures that care plans align with provider orders and COH standards of care for chronic diseases.
- Monitors patient health status and documents progress toward goals contained in person-centered plan of care, amending as needed.
- Implements person-centered plan of care through linkages, referrals, and coordination with necessary services and supports.
- Works with healthcare team members within and outside COH to ensure continuity of care and reduce fragmentation, duplication, and gaps in treatment.
- Liaises between patients and caregivers, providers, clinical staff, specialists, and other healthcare professionals.
- Facilitates patient empowerment and quality of life by promoting educated, independent patient choice on all aspects of care.
- Provides education to patients and caregivers to understand health condition, medications, and self-care skills.
- Counsels patients on utilizing health services to avoid unnecessary emergency department and hospital utilization.
- Coordinates transitions between healthcare providers and settings to reduce emergency department and inpatient admissions, readmissions, and length of stay.
**Requirements:**
- Bachelor of science degree in nursing required.
- 1-2 years of supervisory experience preferred.
- Current, unencumbered DC Registered Nurse license with current CPR certification required.
- Knowledge of primary care and health maintenance required.
- Experience educating patients with chronic health conditions preferred.
- Ability to work with computers and electronic health records required.
- Strong verbal and written communication skills required.
- Strong organizational skills with ability to multitask required.
- Demonstrated cultural competence in communicating with low-income populations required.
- Demonstrated ability to function effectively in a team required.
- Ability to travel between COH sites or relocate to different COH site on full or part-time basis required.
- Ability to work Saturdays and evenings required.
**Benefits:**
- Competitive salary range $100,000 - $110,000 annually.
- 8-hour workdays with paid lunch.
- 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave annually.
- Annual performance-based raises up to 5% of annual pay.
- National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants.
- Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff.
- Many opportunities for internal promotions and transfers across agency as we continue to grow; average 30+ promotions each year.
- Ongoing internal leadership training for supervisors.
- Diversity, equity, and inclusion training and initiatives for all staff.
- Ongoing well-being activities, culture compact activities, and trauma-informed care initiatives.
- Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield.
- Life insurance, short-term disability, and long-term disability insurance.
- 403(b) Retirement Plan.
- Flexible Spending Accounts for medical and dependent care reimbursable expenses.
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