Healthcare Clinical Specialist, CRM

2 weeks ago

Sacramento, California, United States Abbott Full time

Abbott is a leading global healthcare organization dedicated to enhancing the quality of life for individuals at every stage of their health journey. Our extensive range of transformative technologies encompasses various healthcare sectors, including diagnostics, medical devices, nutritionals, and branded generic medications. With a workforce of 114,000 professionals, we serve communities in over 160 countries.

ABOUT THE DIVISION

We believe that a healthy heart is fundamental to overall well-being. Our commitment lies in advancing innovative treatments for individuals affected by cardiovascular diseases. As a frontrunner in Cardiac Rhythm Technologies, we develop groundbreaking medical solutions that assist in restoring health, enabling individuals to return to their optimal lives more swiftly. Our focus is on pioneering technologies that enhance the management of heart arrhythmias and irregular heartbeats.

WHAT WE PROVIDE

At Abbott, you will engage in meaningful work, experience personal growth, and enjoy a fulfilling life. Our offerings include:

  • Career advancement opportunities within a global organization, allowing you to pursue your professional aspirations.
  • Comprehensive medical coverage for employees through the Health Investment Plan (HIP) PPO.
  • A robust retirement savings plan featuring significant employer contributions.
  • Tuition reimbursement and educational benefits to support your pursuit of higher education.
  • A workplace recognized for its excellence in employee satisfaction and diversity.

YOUR ROLE

Under general supervision, you will deliver engineering, sales, educational, and technical support in response to inquiries from healthcare professionals, patients, and sales teams regarding CRM products.

  • Offer technical clinical and programming support primarily to the sales and clinical teams.
  • Build trust and rapport with customers by integrating into all accounts.
  • Achieve proficiency in complex programming and case support through acquired product knowledge.
  • Engage with customers, physicians, and institutional staff to provide exceptional service.
  • Adhere to FDA regulations and company policies while maintaining positive communication with all stakeholders.
  • Provide technical support for implant and procedural cases on a 24-hour on-call basis.

EDUCATION AND EXPERIENCE REQUIRED

Essential:

  • Bachelor's degree in Healthcare, Life Sciences, or a related field, or equivalent experience.
  • Ability to obtain certification on all CRM products.
  • 0-2 years of experience in the medical device industry or a related field.
  • Strong analytical and problem-solving skills, with the ability to interpret complex clinical scenarios.
  • Excellent communication, interpersonal, and organizational skills, with a keen attention to detail.
  • Proficiency in personal computer applications, including Microsoft Office.

Preferred:

  • Availability for a rotational on-call schedule to support after-hours duties.
  • Flexibility to work varied hours and complete an extensive training program.

Explore the benefits that enhance your life and support your journey to live fully. Abbott is an Equal Opportunity Employer, committed to fostering a diverse workforce.

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