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Healthcare Support Specialist
2 months ago
Location: Fair Oaks, CA
Compensation: $20/hr - $25/hr based on experience
Employment Type: Full-Time Onsite
About iHealth Labs:
Established in 2010, iHealth Labs is committed to enhancing health and wellness through innovative technology. As a prominent provider of cloud-connected medical devices and personal health solutions, we are leading the charge in the digital health landscape.
In 2018, we introduced our Unified Care initiative to improve chronic disease management. Our specialists offer support to patients remotely, ensuring they receive the care they need between medical visits, utilizing remote patient monitoring (RPM) and chronic care management (CCM) to promote better health outcomes.
Our COVID-19 Antigen Rapid Test gained Emergency Use Authorization from the U.S. FDA in November 2021, positioning iHealth as a vital supplier of at-home testing solutions.
Position Summary:
We are looking for a dedicated Clinical Assistant to contribute to our Unified Care team. This role encompasses both technical and clinical responsibilities aimed at developing a comprehensive chronic disease management program. You will work collaboratively with other clinical professionals, utilizing iHealth devices and the Unified Care platform to assist patients with chronic conditions.
Key Responsibilities:
- Utilize technology effectively, including internal messaging systems and medical devices, to assist patients, particularly the elderly, in understanding and troubleshooting technology.
- Communicate clearly with both tech-savvy and non-tech-savvy individuals, ensuring that all technology-related concepts are conveyed with patience.
- Assist with direct patient care tasks, including checking in patients, gathering medical histories, taking vital signs, and preparing medical documentation.
- Maintain accurate records in electronic health systems.
- Conduct routine specialized procedures, including setting up iHealth products for patients according to established protocols.
- Coordinate the acquisition of necessary lab tests and other assessments as directed by healthcare providers.
- Manage inventory and medical supplies within the clinic.
- Provide education and guidance to patients on specific health issues, including prescription information.
- Facilitate patient flow in accordance with appointment schedules.
- Ensure examination rooms are well-maintained and organized.
- Support administrative functions to enhance clinic operations.
- Adhere to safety and infection control protocols.
- Conduct patient outreach calls to schedule appointments and provide follow-up care information.
Qualifications:
- Associate degree or higher is required.
- Strong communication skills and attention to detail.
- Demonstrated patience and empathy, especially when interacting with elderly patients.
- Familiarity with basic medical procedures and terminology is advantageous.
- Excellent problem-solving abilities and adaptability.
- Ability to work collaboratively within a team environment.
- Bilingual skills are a plus, particularly in Mandarin, Spanish, Cantonese, Tagalog, or Vietnamese.
- Proficiency in using computer applications and technical platforms such as Google Workspace and Zoom.
Benefits:
- Comprehensive medical, dental, vision, and life insurance plans.
- 401K retirement plan.
- Paid time off and federal holidays.
- Annual performance-based bonuses.
Equal Opportunity Employer:
iHealth Labs Inc is committed to diversity and inclusion. We provide equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
