Clinical Specialist
5 days ago
About Abbott
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
Our Mission
We are committed to advancing treatments for people with cardiovascular disease. As a global leader in Cardiac Rhythm Technologies, our breakthrough medical technologies help restore people's health so they can get back to living their best lives, faster.
What We Offer
- Career development with an international company where you can grow the career you dream of
- Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
- An excellent retirement savings plan with high employer contribution
- Tuition reimbursement, the student debt program and education benefit - an affordable and convenient path to getting a bachelor's degree
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists
Job Summary
Working under general direction, provides engineering, sales, educational and technical support in response to field inquiries from physicians, health care professionals, patients, and field sales staff, involving CRM products.
- Provides technical clinical and programming assistance, primarily in support of sales/clinical team
- Integrates into all accounts; builds trust and relationships; establishes strong rapport with customers
- With gained product knowledge, becomes proficient in complex programming and case support
- Interacts with customers and assigned institutions, physicians, and technicians, purchasing agents and administration staff
- Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors
- Provides technical (implant and/or procedural case coverage) support in response to field inquiries on a 24-hour, on-call basis
Education and Experience
- Bachelor's degree in Healthcare, Life Sciences or a related field; or equivalent experience required
- Requires ability to become certified on all CRM products
- 0-2 years' experience in medical device or a related discipline
- Ability to apply engineering skills and abilities to interpret and solve complex clinical problems
- Comprehensive written and verbal communication, interpersonal, presentation, analytical, organizational skills, and the ability to meet deadlines
- Ability to concentrate on detail and work independently
- Work effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals; must be capable of coordinating multiple assignments simultaneously and effectively
- Must possess comprehensive personal computer skills (experience with Microsoft Office or equivalent required) in graphics, word-processing, databases, authoring programs, etc., to develop presentation materials
- Verification that you will satisfy all vendor credentialing requirements, which may include vaccination for COVID-19. If you require a medical or religious accommodation from these requirements or if you would like to understand more about these requirements, please advise HR so that we can provide additional information and if needed, we can explore any needed accommodation(s)
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