Customer Experience Manager

6 days ago


San Francisco, California, United States iRhythm Full time

Transformative Leadership Opportunity

iRhythm is a pioneering healthcare company that is revolutionizing the way cardiac care is delivered. We are seeking a highly skilled and experienced professional to join our team as a Customer Experience Manager.

About the Role

The Customer Experience team is responsible for partnering with internal and external stakeholders to design and execute solutions that improve efficiency and outcomes. As a Customer Experience Manager, you will be responsible for:

  • Developing and executing customer experience strategies that drive adoption of our Zio Service.
  • Aligning with brand priorities to ensure a seamless and personalized customer experience.
  • Creating and leading end-to-end customer experience strategies and differentiated solutions informed by insights, analytics, and best practices.
  • Partnering with key stakeholders to align on goals and success metrics of cardiac programs.
  • Leveraging career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements.
  • Collaborating closely with cross-functional team members to effectively meet the needs of our customers and drive adoption of the Zio service.

Requirements

To be successful in this role, you will need:

  • A Bachelor's degree and a minimum of 6 years of related experience, or a Master's degree and 4 years of experience.
  • Experience in device or clinical sales working with large health systems, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree.
  • Strong communication and presentation skills, with the ability to quickly analyze data to glean insights impactful to making recommendations.
  • Ability to influence across teams with strong teamwork and collaboration, and a willingness to be flexible to the needs of iRhythm's business goals.

What We Offer

iRhythm offers a competitive compensation package, excellent benefits, and a dynamic work environment. As a valued member of our team, you will have access to:

  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with company match, and an Employee Stock Purchase Plan.
  • Emotional health support, legal and financial assistance, and pet insurance discounts.
  • Unlimited access to LinkedIn Learning classes, and a generous PTO policy.

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