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Customer Experience Representative

2 months ago

San Francisco, California, United States TM Management Group Full time
Job Description

**About the Role**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Solutions Specialist. As a key member of our organization, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Customer Engagement: Develop and maintain strong relationships with clients, understanding their needs and preferences to provide tailored solutions.
  • Sales and Marketing: Utilize targeted marketing strategies to identify and pursue new sales opportunities, ensuring a consistent flow of leads and revenue growth.
  • Product and Service Delivery: Collaborate with internal teams to provide customers with products and solutions that meet their needs, ensuring timely and efficient delivery.
  • Account Management: Work closely with the account team to grow and retain client relationships, identifying opportunities for upselling and cross-selling.
  • Team Collaboration: Contribute to a team-based environment, sharing knowledge and best practices to drive business success.

Requirements:

  • A high school diploma or equivalent is required.
  • 0-3 years of experience in customer service, sales, retail, or hospitality industries.
  • Consistently reliable transportation.
  • Excellent communication, active listening, and problem-solving skills.
  • Ability to work well individually and in a team environment.
  • Strong sales and closing skills, with the ability to overcome objections.