Customer Experience Specialist

6 days ago

San Francisco, California, United States Miele Group Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Center Sales Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service, generating sales, and managing client relationships.

Key Responsibilities

  • Provide personalized service to customers, responding to their needs and preferences
  • Analyze customer data to identify sales opportunities and develop strategies to achieve sales goals
  • Manage client relationships, developing leads and ensuring repeat business and referrals
  • Responsible for achieving personal sales goals and team objectives
  • Utilize customer relationship management systems and technology to support the development of a loyal customer base
  • Enter sales quotes and orders within company computer systems
  • Perform reception desk duties, including answering phones, maintaining visitor logs, and responding to email
  • Develop a high level of product knowledge and expertise on Miele appliances and floorcare
  • Demonstrate enthusiasm for the brand and effectively communicate company and product features and benefits to clients
  • Participate in all areas of the operation of the Experience Center, including processing sales, assisting with stock management, and maintaining demonstration and live appliances
  • Participate in event preparation and execution, including food handling, event setup, and cleaning

Requirements

  • Previous sales experience in retail, design, or luxury retail preferred
  • Strong initiative and ability to work without constant direction
  • Goal-oriented, with the ability to stay focused on creating winning results
  • Strong multi-tasking skills and ability to work in a fast-paced retail environment
  • Strong understanding of customer service needs and priorities, with a willingness to go above and beyond in meeting client expectations
  • Friendly, enthusiastic, and outgoing manner in interacting with clients and coworkers
  • Ability to communicate effectively, both in person and via phone and email
  • Comfortable working within the demonstration kitchen and being hands-on with food preparation and kitchen duties
  • Strong initiative and time management skills, with the ability to work without constant direction
  • Ability to prioritize multiple tasks and work in a fast-paced retail environment
  • PC proficiency, with experience in Outlook, MS Word, and Excel
  • Professional image in personal appearance, manner, and demeanor
  • Ability to work non-traditional hours, including days, nights, weekends, and holidays
  • Flexibility to perform different tasks based on day-to-day business needs
  • Able to stand for long periods of time, bend, kneel, and use a step stool or ladder to reach overhead objects
  • Able to lift 25 lbs
  • A high school diploma is required

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