Administrative Coordinator

2 weeks ago

Framingham, Massachusetts, United States The Learning Center for the Deaf Inc Full time
Position Overview

Employment Type: Hourly/Non-Exempt

Duration: 12-Month Position

  • Sign-on Bonus: $1,500
  • Housing Assistance: Available
  • Tuition Support: Reimbursement offered
  • Comprehensive Benefits: Health, Dental, Vision, Life and Disability Insurance, Employer-Matching 403B, Sick/Personal/Vacation Time, Flexible Spending and Dependent Care

Preferred Skills: ASL fluency is a plus; willingness to learn is encouraged.

Diversity Commitment:

The Learning Center for the Deaf is dedicated to fostering an inclusive environment that welcomes individuals from all backgrounds. We strive to create a culture that supports and celebrates the diverse narratives of our community members. We believe that diversity drives innovation and are committed to ensuring that everyone feels a sense of belonging.

About The Learning Center:

Recognized nationally, The Learning Center for the Deaf provides exceptional services for deaf and hard of hearing individuals, including children, adults, and families. To learn more about our mission, please visit our website.

Role Summary:

This position is integral to the efficient operation of the Audiology Clinic. Responsibilities include assisting with medical insurance billing, coding, and collections, as well as providing customer service to patients through various administrative tasks.

Reporting To: Director of Audiology Clinic

Key Responsibilities:

  • Manage scheduling and clinic workflow, ensuring proper patient scheduling and preparation of necessary documentation prior to visits.
  • Conduct insurance eligibility and benefit verifications ahead of patient appointments. Understand billing processes for both insurance and private pay, and accurately determine patient payment responsibilities.
  • Assist in submitting prior authorizations and referral requests, and follow up on any denials received.
  • Establish electronic medical records in accordance with clinic licensing requirements, ensuring compliance with public health regulations and insurance standards.
  • Collaborate with the Revenue Cycle Manager to manage overdue patient accounts.
  • Provide front desk support, which includes answering calls, scheduling appointments, verifying insurance, checking in/out patients, and collecting payments.
  • Maintain accurate patient records and a database of referring physicians.

Qualifications:

  • Certification in medical billing and coding or equivalent experience.
  • Strong knowledge and experience with ICD-10 and CPT coding.
  • Understanding of reimbursement and collections processes.
  • Adherence to HIPAA regulations and internal policies.
  • Excellent analytical, verbal, and written communication skills.
  • Detail-oriented with a focus on accuracy.
  • Experience with practice management software.
  • Flexible, organized, and a team player.
  • Some proficiency in American Sign Language or a willingness to learn.

Physical Requirements:

The role requires the ability to perform all job duties, including frequent lifting of up to 25 pounds, bending, reaching, climbing stairs, typing, and prolonged periods of standing or sitting.


This job description is intended to provide a general overview of the position and is not exhaustive of all responsibilities. Duties may change or new ones may be assigned as necessary.

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