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Behavioral Healthcare Administrative Coordinator

2 months ago

Framingham, Massachusetts, United States South Middlesex Opportu Full time
Job Overview

POSITION SUMMARY

The role involves providing comprehensive administrative and client support within the outpatient clinic environment. This position is essential in assisting the Office Manager with administrative training and coverage, while also serving as a liaison for clients to address and resolve billing and service-related inquiries. Responsibilities include welcoming clients, managing check-ins, and performing various administrative tasks as required.

KEY RESPONSIBILITIES

  • Welcome clients, manage phone communications, gather and process client information, forms, and payments, update demographic or insurance details as necessary, and schedule appointments for new clients.
  • Review form request files to identify necessary forms and distribute them to clients for completion.
  • Notify staff regarding client arrivals and any issues related to non-payment.
  • Assist clients in navigating financial and billing concerns, providing support and guidance as needed.
  • Collaborate with Billing Staff to resolve client financial matters.
  • Handle requests for the release of medical records.
  • Participate in the training of new staff members.
  • Offer backup support to the Senior Office Manager when required.
  • Assist the front office receptionist and night administrator as necessary.
  • Support the medical team with administrative tasks as needed.
  • Engage in team meetings and communicate effectively with clients and staff across various departments.
  • Proactively address client needs, ensuring a comprehensive understanding of their requirements.
  • Maintain confidentiality of client, employee, and agency information in compliance with applicable laws and regulations.
  • Ensure adherence to program, agency, and funder requirements, as well as organizational policies and procedures.
  • Perform additional duties as assigned.

QUALIFICATIONS AND SKILLS

  • Previous experience in a medical reception or administrative role is preferred.
  • Possess a friendly demeanor and strong organizational abilities.
  • Demonstrate attention to detail.
  • Ability to work collaboratively as part of a team.
  • Proficient in computer applications, including Microsoft Word and Excel.
  • Exhibit strong customer service skills, particularly in verbal communication.
  • Have a solid understanding of client billing processes and clinic electronic health record systems.
  • Bilingual proficiency is required (English and Spanish); trilingual candidates (including Portuguese) are preferred.
  • Adhere to a business casual dress code.

REPORTING STRUCTURE

  • This position reports directly to the Office Manager in Framingham.
  • It has an indirect reporting relationship to the Financial/Operations Manager.
  • No direct reports are associated with this position.

WORK ENVIRONMENT

Work hours may vary, and evening coverage is necessary. This position entails direct or incidental contact with clients served by the organization across various programs funded or administered through relevant health services. A successful background check is a prerequisite for this role.

South Middlesex Opportunity is an equal opportunity employer committed to fostering diversity in the workplace.