Service Desk Analyst

3 weeks ago


Portland, Oregon, United States PAE Consulting Full time
About the Role

We are seeking a highly skilled Service Desk Analyst to join our team at PAE Consulting in Portland, OR. As a key member of our IT support team, you will provide front-line technical assistance to our employees, partners, and clients.

Key Responsibilities
  • Provide technical support for Windows client OS and applications, as well as hardware and software issues.
  • Perform user access and account management in Active Directory.
  • Support the asset lifecycle management process for PAE-supported hardware and software.
  • Provide IS-related orientation and training for new hires.
  • Prioritize, track, and document all service activities via our Service Management system.
  • Execute all activities in compliance with established Information Security and IS Service Management controls.
  • Support the testing, validation, and documentation of software and hardware systems.
  • Create and maintain support documentation for consumption by end-users and IS staff.
Requirements
  • 2+ years of service desk support experience in a Windows-centric technology environment.
  • Associates Degree or equivalent experience.
  • Relevant certifications, such as A+, HDI, Microsoft MTA, or MCS.
  • Strong verbal communication and documentation skills.
  • Ability to maintain a professional, positive, and friendly manner.
  • Ability to multi-task, shift focus, and prioritize workflow with minimal supervision.
What We Offer

PAE Consulting offers a competitive compensation package, including a base salary range of $50,400 - $65,400 annual, as well as additional rewards, including salary increases and annual bonuses based on individual performance.

We also offer a comprehensive benefits package, including performance bonus, employer-paid health insurance, 401k account contribution, professional development reimbursements, commuter benefit, cell phone stipend, life insurance, and disability benefits.

PAE Consulting is an equal opportunity employer and is committed to pay equity, paying employees equitably for substantially similar work and work of equal value.



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