BI Data Analyst Delivery Portland ME USA

2 weeks ago


Portland, Oregon, United States Arkatechture Full time
Job Title: BI Data Analyst

We are seeking a highly skilled BI Data Analyst to join our team at Arkatechture. As a key member of our service delivery team, you will be responsible for providing top-notch support to our clients on our BI platform, Arkalytics.

Key Responsibilities:
  • Triage service desk tickets to ensure they are properly assigned and resolved in a timely manner.
  • Troubleshoot incidents and problem tickets to identify root causes and develop effective resolutions.
  • Ensure all service desk tickets are in the proper status and have active communication to ensure client satisfaction.
  • Collaborate with the team to identify process improvements within the service delivery team.
  • Make database and visualization updates to resolve issues and complete custom service requests.
  • Engage directly with clients to ensure their overall satisfaction and promote adoption of our platform.
Requirements:
  • Bachelor's Degree in a relevant field or 2-4 years of experience in a similar role.
  • Strong SQL knowledge with experience working in a database such as Snowflake, SQLServer, Oracle, Aurora, PostgreSQL, Redshift, or MySQL.
  • Experience working with visualization tools such as Tableau, PowerBI, or Qlik.
  • Experience in Data Warehousing and BI projects.
  • Strong critical and analytical thinking and problem-solving skills.
  • Enthusiastic, learner, and driven with a positive attitude.
About Arkatechture:

We love data and want you to love your data too. At Arkatechture, we are passionate about building a sustainable organization that values our team members and provides opportunities for growth and development.


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