Business Intelligence Data Analyst

4 days ago


Portland, Oregon, United States Arkatechture Full time
About the Role

We are seeking a highly skilled Business Intelligence Data Analyst to join our team at Arkatechture. As a key member of our Service Delivery team, you will be responsible for providing top-notch support for our BI platform, Arkalytics.

Key Responsibilities
  • Triage service desk tickets to ensure timely resolution and assign tasks to the right resource.
  • Troubleshoot incidents and problem tickets to identify root causes and develop effective resolutions.
  • Ensure all service desk tickets are properly statused and have active communication to ensure client satisfaction.
  • Collaborate with the team to identify process improvements within the service delivery team.
  • Engage directly with clients via the service desk to ensure their overall satisfaction and promote adoption of our platform.
Requirements
  • Bachelor's Degree in a relevant field or 2-4 years of experience in a similar role.
  • Strong SQL knowledge with experience working in any one Database such as Snowflake, SQLServer, Oracle, Aurora, PostgreSQL, Redshift, MySQL etc.
  • Experience working with visualization tools such as Tableau, PowerBI, Qlik etc.
  • Experience in Data Warehousing and BI projects.
  • Strong critical and analytical thinking and problem solving skills.
  • Enthusiastic, learner and driven with a positive attitude.
  • A strong communicator with experience interacting with clients preferred.
About Arkatechture

We love data and want you to love your data too. At Arkatechture, we are passionate about building a sustainable organization that values our team members and provides opportunities for growth and development.



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