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Service Desk Support Specialist
2 months ago
Tech Talent Link, Inc is seeking a skilled Service Desk Analyst to provide top-notch support to our end-users. As a key member of our team, you will be responsible for resolving tier 1 support issues, responding to emails, and updating tickets in a timely manner. Your expertise in ITIL concepts, Microsoft 365, and Microsoft Office will be invaluable in this role. Additionally, you will be required to write knowledge base articles to help reduce future tickets and enable our end-users to self-service. If you have experience supporting iOS devices, troubleshooting technical issues, and providing support in a remote environment, we encourage you to apply. The ideal candidate will be able to lift 35 pounds and work at a desk for an 8-hour shift. We are looking for a motivated individual who is passionate about delivering exceptional customer service and has a strong understanding of the software and frameworks mentioned above. If you are a detail-oriented and organized professional with excellent communication skills, we want to hear from you. Please submit your application to join our team of dedicated professionals.
