Service Desk Technician

1 day ago


Portland, Oregon, United States Central City Concern Full time
Job Summary

Central City Concern is seeking a highly skilled and customer-focused Service Desk Technician to join our team. As a key member of our IT department, you will provide exceptional technical support and services to our staff, ensuring seamless operations and minimizing downtime.

Key Responsibilities
  • Provide technical support and troubleshooting for hardware and software issues
  • Deploy and configure workstations, laptops, and mobile devices
  • Monitor and resolve tickets in the service desk queue
  • Communicate effectively with staff via phone, email, and ticketing system
  • Escalate complex issues to senior technicians and collaborate with other IT teams
  • Stay up-to-date with industry trends and best practices
Requirements
  • High school diploma or equivalent
  • 1+ year of recent customer service or office experience
  • Desired experience with Windows 10, Windows Server 2019, Microsoft Active Directory, and other relevant technologies
  • Desired industry certifications, such as Microsoft 365 Certified or CompTIA A+
Benefits
  • Generous paid time off plan
  • Competitive 403(b) retirement savings plan
  • Comprehensive medical, vision, and dental insurance
  • Employer-paid life, short-term disability, and long-term disability insurance
  • Relocation package for eligible roles
  • Sabbatical program offering extended time off


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