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Customer Relationship Manager

2 months ago

Andover, Massachusetts, United States Hewlett Packard Enterprise Development LP Full time
Job Description

About the Role:

This Customer Relationship Manager position is a key role within Hewlett Packard Enterprise Development LP, responsible for building and maintaining strong relationships with customers to drive business growth and success.

Key Responsibilities:

  • Lead Deal Teams: Assemble and lead deal teams to pursue and win large national outsourcing deals, up to $10m TCV.
  • Develop Proposal: Assemble all required resources and skills to develop a winning proposal that meets the needs of the customer.
  • Coordinate Deal Efforts: Coordinate all deal team efforts with sponsorship of MS Engagement Director.
  • Assist in Opportunity Qualification: Assist in opportunity qualification and risk assessment.
  • Validate Technical Solution: Validate and endorse the technical solution for the deal, working with delivery to ensure that the solution design can be properly delivered.
  • Develop Deal Timeline: Develop a deal timeline and ensure that the pursuit team meets deal milestones and deadlines.
  • Lead Negotiations: Lead negotiations for national medium-size deals and assist with large complex deals.
  • Manage Resource Requirements: Proactively manage all resource requirements throughout the deal pursuit.
  • Transition Deal Leadership: Help in the transition of deal leadership to permanently assigned management to ensure seamless asset transfer, personnel transfer, technology, and process adoption.

Requirements:

  • Experience: 5+ years of experience in customer service in a B2B financial services organization.
  • Account Management: Previous experience working with customer service as it pertains to account management.
  • Sales Environment: Previous experience in a sales environment is preferred.
  • IT Assets: Understanding of IT assets is preferred.
  • Education: University degree preferable.
  • Corporate Organization: Demonstrate knowledge of corporate organization and policies.

Knowledge and Skills:

  • Industry Knowledge: Some industry knowledge.

Additional Skills:

  • Accountability: Accountability.
  • Action Planning: Action planning.
  • Active Learning: Active learning.
  • Active Listening: Active listening.
  • Bias: Bias.
  • Business Growth: Business growth.
  • Business Planning: Business planning.
  • Client Strategy: Client strategy.
  • Coaching: Coaching.
  • Commercial Acumen: Commercial acumen.
  • Creativity: Creativity.
  • Critical Thinking: Critical thinking.
  • Cross-Functional Teamwork: Cross-functional teamwork.
  • Customer Experience Strategy: Customer experience strategy.
  • Data Analysis Management: Data analysis management.
  • Data Collection Management: Data collection management.
  • Data Controls: Data controls.
  • Design Thinking: Design thinking.
  • Empathy: Empathy.
  • Follow-Through: Follow-through.
  • Growth Mindset: Growth mindset.
  • Intellectual Curiosity: Intellectual curiosity.
  • Long Term Planning: Long-term planning.
  • Managing Ambiguity: Managing ambiguity.

What We Can Offer:

Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial, and emotional wellbeing.

Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.