Customer Service Representative

1 week ago

Andover, Massachusetts, United States Bar Harbor Bank & Trust Full time
{"title": "Customer Service Representative", "description": "Job Summary

As a Customer Service Representative at Bar Harbor Bank & Trust, you will be the first point of contact for our customers, playing a critical role in our bank's success. You will support customers with their day-to-day financial needs, build trusted relationships, and contribute to the company's growth.

Key Responsibilities
  • Assist customers in identifying their financial needs and recommend additional products and services.
  • Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
  • Gain an understanding of the banking industry and contribute to meeting branch goals in various categories, including deposits and loans.
  • Build trusting relationships with individuals in the communities we serve.
  • Process transactions for customers in a prompt, efficient, courteous, and professional manner.
  • Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.
Requirements
  • An interest and experience in customer service and a working knowledge of Windows are essential for this position.
  • We value a strong culture and higher purpose, which is reflected in our six Brand Behaviors:
  • Positivity: be all in.
  • Communication: talk straight.
  • Teamwork: actively share.
  • Initiative: embrace change.
  • Professionalism: show respect.
  • Quality: build the best.
What We Offer

Bar Harbor Bank & Trust offers competitive pay, referral incentives, an employee stock purchase plan, medical/dental/vision/life insurance plans, paid holidays, 401(k) plan, paid time off, a wellness program, continuing education benefits, and more.

We are an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran. We are committed to creating a diverse and inclusive work environment.

", "lang_code": "en"}

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