Automotive Customer Relations Specialist

2 weeks ago


Springfield, Illinois, United States Autoland Toyota Chrysler Jeep Dodge Ram Full time
Position Overview

At Autoland Toyota Chrysler Jeep Dodge Ram, we prioritize a workplace where every customer is treated with utmost respect and integrity. Our employees are our greatest asset, and we foster an environment that encourages growth through collaboration, creativity, and hard work.

Are you passionate about cutting-edge technology and innovative automotive solutions? We are looking for dynamic individuals to become part of our fast-paced Business Development Team. This role presents an excellent opportunity to embark on a career in retail automotive while gaining comprehensive exposure to the dealership environment.

What We Provide

  • Comprehensive Medical, Dental & Vision Insurance
  • 401K Retirement Plan
  • Paid Time Off and Vacation Benefits
  • Short-Term and Long-Term Disability Coverage
  • Opportunities for Professional Growth
  • Structured Paid Training Programs
  • Employee Vehicle Purchase Discounts
  • Family-Owned and Operated Culture
  • Health and Wellness Initiatives
  • Exclusive Discounts on Products and Services
Key Responsibilities
  • Manage incoming customer calls and follow up on sales appointments.
  • Respond promptly to inquiries via internet, phone, and live chat using established scripts and templates.
  • Provide initial product information to customers and guide them to the appropriate dealership resources.
  • Present preliminary financing options tailored to customer needs.
  • Follow up with leads who are not ready to schedule an appointment or have missed their appointments.
  • Engage in team meetings and process improvement sessions, maintaining positive relationships with colleagues, sales teams, and management.
  • Utilize the CRM tracking system on a daily basis.
Qualifications
  • Prior experience in a customer service role is required.
  • Team-oriented with a collaborative mindset and a desire for continuous improvement.
  • Bilingual candidates are highly encouraged to apply.
  • Exhibit a prompt and courteous demeanor.
  • Possess a positive, hardworking attitude.
  • Strong proficiency in computer skills is essential.
  • A valid driver's license is required.
We are committed to equal employment opportunities and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.

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