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Customer Relations Specialist

2 months ago

Springfield, Illinois, United States CSC Full time
Position Overview:
As a Client Engagement Associate, you will play a crucial role in ensuring that our clients receive top-notch support and service.

Key Responsibilities:
- Deliver exceptional customer service to both internal and external stakeholders.
- Address customer inquiries promptly through various communication channels.
- Organize and manage workflow to align with customer timelines and expectations.
- Perform data entry and maintain accurate electronic filing systems.
- Navigate multiple databases efficiently to retrieve necessary information.
- Follow up on customer interactions to ensure satisfaction and resolution.
- Conduct research and analysis of relevant documents.
- Suggest process enhancements where applicable.
- Foster and expand existing client relationships by providing outstanding service and identifying additional service opportunities.

Qualifications:
- Minimum of 3 years experience in a customer service or administrative role.
- Self-motivated individual who excels in a dynamic, team-focused environment.
- Strong multitasking abilities with a keen attention to detail.
- Proven capability to manage several projects concurrently.
- Excellent prioritization and time management skills, along with effective problem-solving abilities.
- Ability to work autonomously with minimal supervision.
- Proficient computer skills, with the capacity to synthesize information from various sources.
- Outstanding verbal and written communication skills.

Note: Candidates must be eligible to work in the country without sponsorship.