Customer Service Representative I
2 weeks ago
The Customer Support Specialist I is responsible for providing outstanding customer service to both internal and external clients. Operating under the guidance of the Customer Service Supervisor, this role involves assisting customers and retail locations with fundamental inquiries related to the O'Rewards program and retail transactions through various communication channels such as phone and messaging.
KEY RESPONSIBILITIES
Deliver assistance to customers and stores regarding the O'Rewards program.
Help resolve issues related to customer internet accounts.
Address billing or shipping inquiries for online shoppers.
Support customers with questions regarding gift cards.
Facilitate the fulfillment of online orders for customers.
Perform additional tasks as assigned.
QUALIFICATIONS
Essential:
High School Diploma or equivalent (GED)
Excellent written and verbal communication abilities
Capability to manage multiple tasks simultaneously
Proficient keyboarding, email, spreadsheet, and word processing skills
Ability to adhere to deadlines
Preferred:
One year of experience in a retail environment, preferably at O'Reilly
Experience in customer service within the automotive aftermarket, including product liability and quality assurance
Basic understanding of automotive systems
Bilingual capabilities
O'Reilly Auto Parts is recognized for its growth and stability. The company fosters a culture of internal advancement, encouraging employees to develop their careers alongside the organization.
COMPENSATION AND BENEFITS:
- Competitive Salary & Paid Time Off
- Stock Purchase Plan & 401k with Employer Contributions from Day One
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
- Health and Wellbeing Programs for Team Members
- Tuition Assistance Programs
- Career Advancement Opportunities
Reasonable accommodations may be provided to qualified individuals with known disabilities under the Americans with Disabilities Act and certain state or local laws.
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Customer Service Representative I
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Springfield, Illinois, United States O'Reilly Auto Parts Full timeThe Customer Service Representative I will provide outstanding support to both internal and external clients. Operating under the guidance of the Customer Service Supervisor, this role involves assisting customers and retail locations with fundamental inquiries related to the O'Rewards program and retail transactions through various communication channels,...
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