Automotive Customer Engagement Specialist

2 weeks ago


Springfield, Illinois, United States Autoland Toyota Chrysler Jeep Dodge Ram Full time
Position Overview

At Autoland Toyota Chrysler Jeep Dodge Ram, we prioritize an atmosphere where every customer is treated with utmost respect and dignity. Our employees are our greatest asset, and we foster growth through dedication, teamwork, and innovation. Integrity and honesty are the cornerstones of our business practices.

Are you passionate about technology and innovative automotive solutions? We are looking for enthusiastic individuals to become part of our dynamic Business Development Team. This role offers an excellent opportunity to embark on a career in retail automotive and gain comprehensive exposure to the dealership environment.

What We Provide

  • Comprehensive Medical, Dental & Vision Insurance
  • 401K Retirement Plan
  • Paid Time Off and Vacation Benefits
  • Short and Long-Term Disability Coverage
  • Opportunities for Career Advancement
  • Structured Paid Training Programs
  • Employee Vehicle Purchase Discounts
  • Family-Owned Business Environment
  • Health and Wellness Initiatives
  • Exclusive Discounts on Products and Services
Key Responsibilities
  • Manage customer inquiries via phone and ensure follow-up on sales appointments.
  • Respond promptly to online, telephonic, and live chat inquiries using established templates and scripts.
  • Provide initial product information to customers and guide them to relevant dealership resources.
  • Present preliminary financing options tailored to customer requirements.
  • Follow up with leads who are not yet ready to schedule an appointment or who missed their appointments.
  • Engage in team development sessions while maintaining positive relationships with colleagues, sales teams, and dealership management.
  • Utilize a CRM tracking system on a daily basis.
Qualifications
  • Prior experience in a customer service role is essential.
  • A collaborative spirit and a desire to enhance team performance.
  • Bilingual candidates are highly encouraged to apply.
  • Exhibit a courteous and prompt demeanor.
  • Possess a positive, hardworking attitude.
  • Strong proficiency in computer skills is required.
  • A valid driver's license is necessary.
We are committed to equal opportunity employment and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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