Client Support Associate

2 weeks ago

Nashville, Tennessee, United States S&P Global Full time

Position Overview:

Internal Grade Level:

07 Position Overview:

Team Dynamics:


S&P Global's Private Market Solutions sector equips a wide array of private equity and venture capital entities to better manage their data and enhance internal analytics and insights.

This team is pivotal in the FinTech arena, addressing needs such as portfolio analytics, valuations, investor reporting, and real-time insights into operational metrics of specific assets.


Key Responsibilities and Contributions:
In this role, you will play an integral part in the support of the iLEVEL platform. You will cultivate essential FinTech expertise, becoming a vital member of the iLevel Support Team. Throughout this journey, you will build a valuable network of knowledge and support, engaging with mentors, colleagues, and broader teams. This is all aimed at enriching the exciting work you will undertake.

As a member of the Private Market Solutions sector, you will gain proficiency in our product suite (iLevel, Qval) to provide exceptional support and training to our clientele.

As a Product Support Associate, you will collaborate with team members across various business lines and regions to deliver optimal solutions for our clients.

Become proficient in all aspects of supported financial products (iLEVEL & QVal)
Deliver exemplary client service by providing timely and positive resolutions to client inquiries across all facets of application support
Efficiently troubleshoot client issues to resolution and escalate as necessary, collaborating with internal teams to document issues and provide effective solutions
Oversee all incoming support channels to promptly address client inquiries, managing multiple requests concurrently.
Document all client-reported questions or issues, maintaining written and verbal communication in our internal CRM system.
Engage directly with senior management regularly, collaborating with colleagues across various business lines and regions.

Compensation and Benefits Overview:
(This section is applicable to candidates in the United States)
S&P Global indicates that the anticipated base salary range for this position is $

41,990.00 to $69, with the final base salary determined by the individual's geographic location, experience level, skill set, training, licenses, and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan.
This position is also eligible for additional S&P Global benefits. For further details on the benefits we offer to our employees, please refer to our benefits page.

Candidate Profile:

Essential Qualifications:


The ideal candidate is curious and a quick learner of new technologies and financial products, with the ability to effectively communicate and engage clients.

They are detail-oriented, enjoy solving complex problems, and can provide step-by-step solutions.
Ability to quickly learn new technologies & financial products
Ability to absorb and apply new information, instructions, or procedures while seamlessly performing current job tasks
0-3 years of relevant client-facing experience is advantageous
A Bachelor's degree or Master's degree (or equivalent)
Strong written and verbal communication skills
Comfortable dealing with challenging concepts and complexities
A solid foundation in Excel skills and a good understanding of financial markets and securities.

Preferred Qualifications:
Familiarity with API (REST & SOAP API) is a plus.

Work Authorization Requirements:
This role is limited to individuals with indefinite right to work in the United States.
About S&P Global Market Intelligence


At S&P Global Market Intelligence, a division of S&P Global, we recognize the significance of accurate, comprehensive, and insightful information.

Our team of specialists delivers unparalleled insights and leading data and technology solutions, partnering with clients to broaden their perspectives, operate with confidence, and make informed decisions.

For more information, visit our website.
What We Offer You:

Our Mission:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology—the right combination can unlock potential and transform the world.

Our world is evolving and becoming increasingly complex.

We strive to go beyond expected observations and seek new levels of understanding to assist companies, governments, and individuals in making a meaningful impact on the future.

At S&P Global, we convert data into Essential Intelligence, identifying risks and opening up possibilities. We Accelerate Progress.

Our Workforce:
We are a diverse team of over 35,000 individuals worldwide, enabling us to understand nuances while maintaining a broad perspective.

Our team is driven by curiosity and a shared belief that Essential Intelligence can contribute to a more prosperous future for everyone.


From discovering innovative ways to measure sustainability to analyzing energy transitions across supply chains, we are developing workflow solutions that facilitate access to insights and their application.

We are transforming perceptions and empowering individuals to make a difference in the world we inhabit.

We are committed to fostering a more equitable future and assisting our clients in discovering new, sustainable business practices. We continuously seek innovative solutions that prioritize progress. Join us in creating critical insights that truly matter.

Our Core Values:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets.

Throughout our history, leading organizations have relied on us for the Essential Intelligence necessary to make confident decisions about the future.

We begin with a foundation of integrity in all our endeavors, bring a spirit of discovery to our work, and collaborate closely with each other and our clients to achieve shared objectives.


Employee Benefits:
We prioritize your well-being, enabling you to focus on your work. We care about our employees, which is why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

Health & Wellness:
Comprehensive health care coverage designed for both mind and body.

Flexible Time Off:
Generous time off policies to keep you energized during work hours.

Continuous Development:
Access to a wealth of resources for career growth and skill acquisition.

Future Investment:

Secure your financial future through competitive compensation, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness initiatives.


Family-Oriented Benefits:
S&P Global offers perks for your family members, including best-in-class benefits for families.

Additional Perks:
From retail discounts to referral incentive awards—small benefits can make a significant difference.

For more information on benefits by country, please visit our website.

Diversity, Equity, and Inclusion at S&P Global:

At S&P Global, we believe that diversity fuels creative insights, equity unlocks opportunities, and inclusion drives growth and innovation—Powering Global Markets.

Our commitment focuses on our global workforce, ensuring that our employees are empowered to bring their authentic selves to work.

We strive to better reflect and serve the communities in which we operate and advocate for greater opportunities for all.

Equal Opportunity Employer

S&P Global is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

Only electronic job submissions will be considered for employment.

If you require an accommodation during the application process due to a disability, please refer to our website for assistance.


US Candidates Only:
The EEO is the Law Poster outlines discrimination protections under federal law.

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP20- Entry Professional (EEO Job Group)

Job ID: 303261

Posted On:

Location:
Nashville, Tennessee, United States

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