Client Services Associate
5 days ago
Are you a skilled communicator with a passion for delivering exceptional customer experiences?
Do you thrive in a fast-paced environment where no two days are the same?
At Engage8 Solutions, we're seeking a highly motivated Client Services Associate to join our team. As a key member of our client-facing team, you will be responsible for providing proactive support and direct customer service strategies to our clients in the telecommunications industry.
Key Responsibilities:
- Client Experience: Provide a superior client experience by maintaining brand standards, delivering exceptional customer service, and upholding our core values.
- Product Knowledge: Apply knowledge of products and services to successfully process tasks and requests to meet client expectations.
- Collaboration: Work cross-functionally with the Client Services Associate and Quality Assurance teams to evaluate and execute industry-leading client experiences.
- Project Management: Participate in managing the flow of inquiries, requests, and upgrades through the pipeline, ensuring that all items are processed and completed within our client agreement timeline.
- Reporting and Communication: Understand, report, and communicate on Key Performance Indicators critical to the success of the respective account and relevant executives.
- Client Communication: Design and implement client communication initiatives to improve effective follow-up, long-term satisfaction, and client retention.
- Process Management: Ensure that all standard operating procedures are successfully executed and maintained by all Client Services Associate team members.
Requirements:
- Bachelor's degree from an accredited college or university preferred but not required.
- 2-4 years of experience working in a business-facing role with a focus on customer service.
- Excellent communication and interpersonal skills with the ability to work effectively in a team environment.
- Exceptional problem-solving skills with the ability to think critically and make informed decisions.
- Able to thrive in a fast-paced, entrepreneurial environment with a focus on innovation and growth.
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