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Client Support Specialist

2 months ago

Nashville, Tennessee, United States Copeland & Son Services Full time
Job Overview

Copeland and Son Services

Company Overview:

Position Summary:
The Client Support Specialist will engage with clients to deliver fundamental or scripted information in response to standard inquiries regarding offerings and services.

Key Responsibilities:

  • Interact with clients to provide details about offerings or services
  • Maintain records of client interactions or transactions, documenting specifics of inquiries, issues, or feedback along with actions taken
  • Direct unresolved client complaints to appropriate departments for further review
  • Suggest enhancements and procedures to avert future issues
  • Share information with supervisors and colleagues to enhance client satisfaction

Essential Skills and Qualifications:

  • Outstanding written and verbal communication abilities
  • Strong active listening skills
  • Customer-focused work approach

Education and Experience Requirements:

  • High school diploma or equivalent
  • Experience with ServiceTitan is preferred
  • 1 - 2 years of experience in Client Support

Physical Demands:

  • Capable of sitting and working on a computer for extended periods
  • Able to lift up to 15 lbs at a time

Additional Information: Job descriptions provided by the Company serve as a guideline only. Duties and responsibilities will be established and communicated regularly as part of the Company's operational cadence. Responsibilities and qualifications may vary based on experience and managerial levels. Due to business requirements, you may be expected to perform tasks that are not explicitly outlined in your job description. Additionally, the Company may need to revise, add to, or remove from your job responsibilities based on business needs without prior notice to employees.

Compensation: $25.00 per hour

Employee Benefits:

  • 401(k)
  • 401(k) matching
  • Dental coverage
  • Health coverage
  • Paid time off
  • Vision coverage

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