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Client Support Specialist

2 months ago

Nashville, Tennessee, United States Asurion Full time

****

**Client Support & Sales Specialist**

**Client Support Representative**

As a Client Support Specialist, you will uphold outstanding customer service while delivering remote assistance for client inquiries regarding lost or damaged devices, ensuring that customer concerns are addressed promptly to restore their connectivity in this rapidly evolving, technology-driven environment. Additionally, you will be tasked with promoting our In-Home warranty service to clients during each interaction. Your role will encompass Serving, Solving, and Selling.

Compensation is set at $16.00 per hour.

**We don’t just redefine; we reinvent.**

For over two decades, we have been at the forefront of the global technology solutions sector. We excel in developing innovative tech solutions that help keep consumers connected, and we are dedicated to delivering exceptional customer service to our partners, which include 300 million customers and 120 esteemed companies whose products you recognize and appreciate.

**Our greatest passion is our people.**

At Asurion, we prioritize team success and foster a rewarding and collaborative work atmosphere where every employee can fully utilize their skills and contributions. We offer a vibrant and relaxed work environment along with a comprehensive benefits package that includes medical, dental, and vision coverage, vacation time, holiday pay, and a 401k plan.

**What we require:**

- High school diploma or GED

- Flexibility to work various shifts as needed (including evenings, weekends, or holidays)

- A minimum of 6 months of prior customer service experience

- Technical proficiency to successfully complete our readiness assessment

- Willingness to undergo and pass a pre-employment background check and drug screening

- Call center experience is advantageous but not mandatory

**What skills/interests will make you a great fit for our team:**

- Patience and exceptional listening abilities

- Capability to identify, comprehend, and upsell new products and solutions based on client needs

- Commitment to troubleshooting issues and finding resolutions

- Confidence in multitasking

- A proactive attitude towards challenges

- A strong desire to prioritize the client’s needs

- Skills in overcoming objections