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Client Support Representative

2 months ago

Nashville, Tennessee, United States free-classifieds-usa Full time

Client Support Representative

Company Overview: At Free Classifieds USA, we pride ourselves on delivering exceptional service and fostering a supportive work environment where every team member is valued.

Position Summary: We are currently seeking a dedicated Client Support Representative to join our team. This role is essential in ensuring our clients receive the highest level of service and support.

Key Responsibilities:

  • Act as the primary point of contact for clients, addressing inquiries through various communication channels.
  • Respond to client questions and requests promptly, ensuring a satisfactory resolution.
  • Utilize computer systems to update records and retrieve information as needed.
  • Prepare and proofread written communications to ensure clarity and professionalism.
  • Engage with clients on social media platforms, maintaining a positive online presence.
  • Provide outstanding service to all clients and collaborate with team members to enhance the overall client experience.
  • Maintain confidentiality of sensitive information and uphold company policies and procedures.
  • Foster positive relationships with colleagues and contribute to a collaborative work environment.
  • Report any incidents or unsafe conditions to management promptly.
  • Perform additional tasks as required to support the team and company objectives.

Work Environment: We are committed to creating an inclusive workplace that values diversity and promotes a culture of respect and collaboration.

Equal Opportunity Employer: Free Classifieds USA is an equal opportunity employer, dedicated to hiring a diverse workforce and maintaining an inclusive culture.