E-Commerce Sales Representative

1 week ago


Andover, Kansas, United States Rick Hill Imports Inc Full time

About Us

At Rick Hill Imports Inc, we prioritize our team members and foster a family-like atmosphere. Our commitment to ongoing training, career advancement, and a progressive work culture sets us apart. We believe in nurturing talent from within and ensuring that your professional growth does not compromise your personal life. Experience the exceptional daily environment at Rick Hill Imports Inc.

Benefits

  • Dynamic and fast-paced workplace
  • Comprehensive paid training and development programs
  • Opportunities for career advancement
  • Medical and dental insurance options
  • Paid time off
  • 401(k) retirement plan

Key Responsibilities

  • Manage incoming leads through various channels (phone, email, chat) and maintain records in our CRM system
  • Respond to customer inquiries and coordinate follow-ups for sales appointments
  • Quickly address internet, phone, and live chat requests using established scripts and templates
  • Provide initial product information and guide customers to the appropriate dealership resources
  • Present financing options tailored to customer needs
  • Follow up with leads who are not ready to schedule an appointment or who missed their appointments
  • Engage in team and process improvement sessions while maintaining positive relationships with colleagues and management
  • Utilize the CRM tracking system on a daily basis

Qualifications

  • Preferred college degree, but not mandatory
  • Prior experience in a customer service role is essential
  • Team-oriented mindset
  • Courteous and prompt communication skills
  • Enthusiastic and positive demeanor
  • Strong computer and phone proficiency
  • Willingness to undergo a pre-employment background check

Equal Opportunity Employer

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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