Fire Protection Service Coordinator
4 weeks ago
We are seeking a skilled Service and Project Coordinator to join our Commercial Fire Protection team in the SoCal Area.
This professional will provide project and service coordination and office administrative support. Key responsibilities include customer service, preparing reports in spreadsheets, scheduling work orders, creating estimates and proposals for our internal Operations and Business Development teams.
- Handle incoming customer calls, including service dispatching, tracking, and scheduling of calls, call status tracking, and call changes.
- Create and dispatch work orders for planned maintenance and service.
- Complete Service Agreement work orders as required.
- Monitor and follow up on work orders.
- Administer the check-in/check-out process of technicians in accordance with company safety policy.
- Procure parts and materials for service work orders.
- Provide service quotes to customers with the assistance of the Service Supervisor.
- Schedule and follow up on monthly maintenance customer accounts.
- Establish and maintain a customer satisfaction follow-up and call-back procedure.
- Create reports.
COMPETENCIES:
- Skilled and self-motivated individual with excellent communication skills.
- Exceptional telephone and personal customer service skills.
- Excellent Microsoft Outlook, Excel, and Word skills.
- Solid organizational skills and ability to handle multiple projects simultaneously.
- Strong attention to detail.
- Strong flexibility to adapt to changing priorities and direction.
REQUIRED EDUCATION AND EXPERIENCE:
- Minimum 2 years experience in service dispatch.
- High school diploma or GED equivalent.
- Fire life safety industry knowledge preferred.
Benefits:
Commercial Fire Protection offers a competitive salary and benefits package, including company-paid medical and dental, 401(k), life insurance, paid time off, and holidays.
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