Guest Services Associate

1 day ago


Baltimore Maryland, United States FutureCare Full time

Job Summary:

We are seeking a highly skilled and professional Guest Services Associate to join our team at FutureCare. As a key member of our organization, you will play a vital role in representing our company with a high level of professionalism and care.

Responsibilities:

  • Greet all visitors, vendors, and staff members to the facility
  • Guide or direct all visitors to their proper location
  • Explain all COVID guidelines and procedures for entering the facility
  • Answer incoming phone calls and take messages or forward calls to the voice mail system
  • Sort, organize, and forward all mail to the appropriate staff and residents
  • Maintain visitor sign-in sheets on a daily basis
  • Work closely with the Dietary department to assist with meal notices and team member lunch payments
  • Abide by the standards identified in FutureCare's Statement of Corporate Ethics and the Corporate Compliance Plan
  • Perform additional clerical duties such as typing tasks, including letters, reports, forms, and other correspondences as assigned

Qualifications:

  • High school diploma or equivalent required
  • A minimum of at least 1 year of clerical or medical office experience required
  • Previous experience working in a skilled nursing facility or a medical facility is a plus
  • Must have a welcoming personality and a professional demeanor
  • Exceptional customer service skills
  • Proven experience operating a multi-line phone system
  • Must be able to work independently or as part of a team
  • Ability to maintain professional working relationships
  • Highly detailed and organized with the ability to multitask


  • Baltimore, Maryland, United States Marriott Baltimore Inner Harbor Full time

    Overview:Oversee the guest experience during arrival, departure, and all interactions to ensure exceptional service standards are upheld through effective training, staffing, and supervision of team members. Manage operating supplies efficiently and proactively monitor guest satisfaction metrics and feedback.Key Responsibilities:Facilitate smooth guest...


  • Baltimore, Maryland, United States FutureCare Full time

    About the Role:We are seeking a highly skilled and compassionate Guest Services Associate to join our team at FutureCare. As a key member of our front desk team, you will play a vital role in representing our organization with a high level of professionalism and care.Key Responsibilities:Greet all visitors, vendors, and staff members to the facility with a...


  • Baltimore, United States Futurecare Full time

    Overview: At FutureCare our Guest Services Associates play a key role in representing the organization with a high level of professionalism and care. As the First Impression of FutureCare, our Front Desk Receptionist are knowledgeable, helpful, and personable with a keen awareness of the day-day facility operations. Voted 12 years in a row in The Baltimore...

  • Guest Service Agent

    5 days ago


    Baltimore, United States Marriott Full time

    Job Number 24157880 Job Category Rooms & Guest Services Operations Location Baltimore Marriott Waterfront, 700 Aliceanna Street, Baltimore, Maryland, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room...


  • Baltimore, United States Marriott International Inc Full time

    Job Number 24125188 Job Category Rooms & Guest Services Operations Location Baltimore Marriott Waterfront, 700 Aliceanna Street, Baltimore, Maryland, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room...


  • Baltimore, Maryland, United States HEI Hotels & Resorts Full time

    Job SummaryThe Director of Front Office Operations is responsible for ensuring that guest service standards are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.Key ResponsibilitiesEnsure efficient guest registration, checkout, guest...


  • Bethesda, Maryland, United States Hilton Garden Inn Bethesda Downtown Full time

    Position Overview:Role: Guest Services SupervisorOversee guest services operations to ensure team members adhere to company standards while delivering exceptional customer experiences.Career Advancement Opportunities:Guest Services Manager – Front Office Director – General ManagerKey Responsibilities:Recruit, select, train, schedule, mentor, and support...


  • Baltimore, United States Study Hotels Full time

    Job DescriptionJob DescriptionThe Study at University at The Study at Johns Hopkins is currently seeking a charismatic and highly organized Guest Services Manager to manage and mentor our Guest Service and Front Office operation team members. This position is a highly prominent guest-facing role within the hotel and is responsible for the daily operations...


  • Baltimore, United States Study Hotels Full time

    Job DescriptionJob DescriptionThe Study at Johns Hopkins is currently seeking a charismatic and highly organized Guest Services Manager to manage and mentor our Guest Service and Front Office operation team members. This position is a highly prominent guest-facing role within the hotel and is responsible for the daily operations of the guest experience in...


  • Baltimore, Maryland, United States The Ivy Hotel Full time

    Position Overview:The Ivy Hotel is seeking a dedicated Reservations Agent to enhance our exceptional team. The ideal candidate will be a collaborative individual with a strong background in customer service, particularly in the hospitality sector. Proficiency in computer systems and excellent communication skills in English are essential, with additional...


  • Baltimore, Maryland, United States Great Wolf Lodge Full time

    {"title": "Director of Guest Services", "content": "Lead the Way in Guest ServicesAt Great Wolf Lodge, we're committed to delivering exceptional guest experiences. As our Director of Guest Services, you'll play a key role in leading our Front Office, Reservations, PBX, Bell Services, and Kids Experience departments to achieve operational excellence.Key...


  • Nottingham, Maryland, United States Residence Inn Baltimore White Marsh Full time

    Job Overview:Guest Services Representatives play a crucial role in welcoming and registering guests, ensuring exceptional service throughout their stay, and managing the settlement of accounts upon departure.Key Responsibilities:1. Welcome guests and facilitate the registration process, including making and adjusting reservations.2. Perform hotel operator...


  • Baltimore, United States Great Wolf Lodge Full time

    Pay: $100000 per year - $100000 per year At Great Wolf, our Director of Guest Services strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitor compliance with standards and procedures. Join our Pack: * Grow your career : A great place to start or advance your career with cross-training,...


  • New Baltimore, Michigan, United States KIDS EMPIRE Full time

    About KIDS EMPIRE KIDS EMPIRE is a rapidly expanding indoor playground facility with numerous growth opportunities. With 43 locations across 11 states and growing, we are dedicated to providing children with a safe, fun, and engaging environment. Guest Experience Associate As a Guest Experience Associate at KIDS EMPIRE, you will be the first point of...


  • Baltimore, Maryland, United States ROOST Baltimore Full time

    Position OverviewROOST Baltimore is redefining the hospitality experience with our innovative luxury accommodations. We provide an environment where guests can enjoy a meticulously crafted atmosphere, foster meaningful connections, and explore a variety of enriching experiences during their stay.Key ResponsibilitiesOversee daily operational activities for...


  • Gaithersburg, Maryland, United States Kisco Senior Living Full time

    Position Overview:The Guest Services Coordinator at Kisco Senior Living is dedicated to delivering outstanding customer service at the front desk, fostering a welcoming, safe, and friendly environment for all residents and visitors.Daily Responsibilities:1. Oversee the entry and exit of residents and guests within the community.2. Assist residents with their...

  • Guest Services Agent

    4 weeks ago


    Baltimore, United States Study Hotels Full time

    Job DescriptionJob DescriptionThe Study at Johns Hopkins is currently seeking a full-time Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Guest Service...

  • Guest Services Agent

    3 hours ago


    Baltimore, United States Study Hotels Full time

    The Study at Johns Hopkins is currently seeking a full-time Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Guest Service Manager, the Guest Service Agent...


  • Baltimore, Maryland, United States Study Hotels Full time

    Job DescriptionJob Summary: We are seeking a highly organized and charismatic Guest Services Manager to manage and mentor our Guest Service and Front Office operation team members.About the Role: As a Guest Services Manager at Study Hotels, you will be responsible for the daily operations of the guest experience in alignment with our brand standards. You...


  • Baltimore, Maryland, United States Donohoe Construction Company Full time

    Guest Services Representative | Hospitality ProfessionalJob Category: Front Desk/OfficePosition Overview:The Donohoe Construction Company is seeking enthusiastic individuals to embody our commitment to exceptional service and hospitality.Role Summary:The Guest Services Representative plays a crucial role in ensuring a welcoming environment for all visitors....