Guest Services Associate
1 day ago
Job Summary:
We are seeking a highly skilled and professional Guest Services Associate to join our team at FutureCare. As a key member of our organization, you will play a vital role in representing our company with a high level of professionalism and care.
Responsibilities:
- Greet all visitors, vendors, and staff members to the facility
- Guide or direct all visitors to their proper location
- Explain all COVID guidelines and procedures for entering the facility
- Answer incoming phone calls and take messages or forward calls to the voice mail system
- Sort, organize, and forward all mail to the appropriate staff and residents
- Maintain visitor sign-in sheets on a daily basis
- Work closely with the Dietary department to assist with meal notices and team member lunch payments
- Abide by the standards identified in FutureCare's Statement of Corporate Ethics and the Corporate Compliance Plan
- Perform additional clerical duties such as typing tasks, including letters, reports, forms, and other correspondences as assigned
Qualifications:
- High school diploma or equivalent required
- A minimum of at least 1 year of clerical or medical office experience required
- Previous experience working in a skilled nursing facility or a medical facility is a plus
- Must have a welcoming personality and a professional demeanor
- Exceptional customer service skills
- Proven experience operating a multi-line phone system
- Must be able to work independently or as part of a team
- Ability to maintain professional working relationships
- Highly detailed and organized with the ability to multitask
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