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Guest Services Representative

2 months ago

Baltimore, Maryland, United States Donohoe Construction Company Full time

Guest Services Representative | Hospitality Professional

Job Category: Front Desk/Office

Position Overview:

The Donohoe Construction Company is seeking enthusiastic individuals to embody our commitment to exceptional service and hospitality.

Role Summary:

The Guest Services Representative plays a crucial role in ensuring a welcoming environment for all visitors. This position involves managing guest check-ins and check-outs, providing information about our services, and processing payments efficiently.

Key Responsibilities:

  1. Facilitate the check-in and check-out process for guests, adhering to established service standards.
  2. Provide guests with comprehensive information regarding the company's facilities, policies, and services.
  3. Manage incoming calls, directing them to the appropriate departments or personnel while accurately recording messages.
  4. Handle reservations, including modifications and cancellations, ensuring guest preferences are met.
  5. Address inquiries, requests, and concerns from guests, collaborating with other departments to fulfill special requests.
  6. Perform cashier responsibilities, including processing payments and managing guest accounts.
  7. Communicate any maintenance or housekeeping issues reported by guests to the relevant departments.
  8. Adhere to security protocols to ensure the safety of guests and staff, and be familiar with emergency procedures.
  9. Maintain the cleanliness and organization of the front office area.

Additional Information:

This role requires flexibility in scheduling, as the company operates around the clock. Employees may be asked to work various shifts to meet business needs.

Essential Skills:

  • Excellent communication and interpersonal abilities.
  • Capacity to stand for extended periods.
  • Aptitude for thriving in a dynamic, fast-paced environment.
  • Ability to maintain composure and sound judgment in challenging situations.

Join us in delivering outstanding hospitality and making a positive impact on our guests' experiences.