Guest Experience Associate
2 weeks ago
About KIDS EMPIRE
KIDS EMPIRE is a rapidly expanding indoor playground facility with numerous growth opportunities. With 43 locations across 11 states and growing, we are dedicated to providing children with a safe, fun, and engaging environment.
Guest Experience AssociateAs a Guest Experience Associate at KIDS EMPIRE, you will be the first point of contact for our valued guests. Your primary responsibility is to ensure their satisfaction by providing exceptional customer service, resolving any concerns, and creating a welcoming atmosphere.
Responsibilities- Warmly greet guests upon arrival, making them feel comfortable and at ease in our vibrant play space.
- Manage the check-in process efficiently, ensuring all guests complete the necessary liability waivers.
- Handle cashier duties with accuracy, processing payments for admissions, snacks, and merchandise.
- Maintain a well-stocked inventory of drinks, ice cream, snacks, and chips in designated areas.
- Actively monitor the play area to ensure safety regulations are followed and address any potential hazards promptly.
- Keep restrooms and common areas clean and sanitized, maintaining a hygienic environment for all guests.
- Assist with the planning and execution of family events, contributing to their smooth operation.
- Ability to work weekends and holidays as needed.
- A positive and enthusiastic demeanor when interacting with children.
- Proficiency in operating an iPad for various tasks.
- Excellent communication and customer service skills, including conflict resolution abilities.
- Strong leadership qualities and the ability to work independently.
- Read and write in English fluently.
- Ability to stand, walk, bend, and twist frequently throughout your shift.
- Frequent bilateral hand movements for tasks such as operating equipment and handling cash.
- Capacity to lift up to 25 pounds.
- Good finger dexterity for tasks requiring precise manipulation.
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