Guest Services Agent

3 days ago

Baltimore, United States Study Hotels Full time
The Study at Johns Hopkins is currently seeking a full-time Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Guest Service Manager, the Guest Service Agent is responsible for the daily operation of the Front Desk and Living Room.

Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

Responsibilities
  • Provide the highest and most efficient level of hospitality and customer service expected by our guests.
  • Complete the guest check-in and check-out processes, which include assigning guests their rooms and facilitating payment.
  • Maintains room inventory of vacancies, reservations, and assignments.
  • Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increasing occupancy and revenue.
  • Coordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding area.
  • Attends to guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints.
  • Regularly calculates and posts charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  • Provide assistance to other team members to contribute to the best overall performance of the department and the hotel.
  • Perform accordingly to the company handbook in regard to policies, procedures, and regulations.
  • Ensure total awareness of in-house VIPs.
  • Maintain a safe and clean work environment.
Fundamentals
  • Ability to maintain a friendly, cheerful, and courteous demeanor at all times.
  • Education: High school diploma or general education degree (GED).
  • Experience: 1 year within a customer-facing role.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
  • Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel.
  • Flexibility to work any shift, including evenings, weekends, and holidays.
  • Excellent verbal and written interpersonal communication skills.
  • Proficiency in English required. A second language is desirable.
  • Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment.
  • Ability to positively communicate and interact with all hotel departments.
  • Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs.
  • Ability to stand for long periods of time in an indoor setting with a thematically climate-controlled workstation.
  • EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation.
  • Study Hotels is a drug free workplace. Pre-employment drug test and background check required.


About Us

The Study at Johns Hopkins, the fourth property of the Study Hotels brand, is located at the main gate of Johns Hopkins University's Homewood Campus. As part of the revitalized Charles Village corridor, guests will feel immersed in both campus life and the surrounding community, and able to enjoy all that Johns Hopkins University and Baltimore have to offer the moment they leave the hotel.

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.

Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.

  • Guest Services Agent

    4 days ago

    Baltimore, Maryland, United States Marriott Baltimore Inner Harbor Full time

    Welcome to the Guest Services Agent role at Marriott Baltimore Inner Harbor! In this position, you will play a vital part in delivering outstanding guest experiences by responding to their inquiries, resolving issues, and exceeding their expectations.

  • Guest Services Agent

    3 weeks ago

    Baltimore, United States Maryland Zoo Full time

    Maryland Zoo is an EEO employer - M/F/Vets/Disabled General Summary: TheGuest Services Agent is responsible for exciting, engaging, and entertainingguests in a way that promotes a positive Zoo experience. This position requires a flexible schedule toinclude weekends, holidays, and special events. The Guest Services Agent willreport directly to the Director...

  • Guest Services Agent

    2 days ago

    Baltimore, Maryland, United States Study Hotels Full time

    The Study at Johns Hopkins is currently seeking a full-time Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Guest Service Manager, the Guest Service Agent...

  • Guest Services Agent

    3 weeks ago

    Baltimore, United States Maryland Zoo Full time

    Maryland Zoo is an EEO employer - M/F/Vets/Disabled General Summary: The Guest Services Agent -Driver is responsible for safelytransporting guests between designated areas in company registered vehicles andequipment in a manner which promotes a positive Zoo experience and demonstratesunparalleled customer service. Thisposition requires a flexible schedule...

  • Guest Services Agent

    5 days ago

    Baltimore, United States Maryland Zoo Full time

    Maryland Zoo is an EEO employer - M/F/Vets/Disabled General Summary: TheGuest Services Agent - Custodial is responsible maintaining sanitaryconditions within the zoo grounds. This position is also required to respond toguest inquiries in a way that promotes a positive Zoo experience, anddemonstrates unparalleled customer service. Essential Functions:...

  • Guest Services Agent

    3 weeks ago

    Baltimore, United States Maryland Zoo Full time

    Maryland Zoo is an EEO employer - M/F/Vets/Disabled General Summary: The Guest Services Agent - Ticket Sales is asignificant position responsible for creating an exceptional guest experiencethat is exciting, engaging, and entertaining. All Guest Service Agent - TicketSales will provide guests with information in accordance with the Zoo's goals;including but...

  • Hotel Reservations and Guest Services Agent

    10 hours ago

    Baltimore, Maryland, United States Montage International Full time

    We are seeking a highly skilled and dedicated individual to join our team as a Central Reservations Agent. In this role, you will be responsible for providing exceptional guest experiences, managing reservations, and communicating effectively with guests and colleagues.Key Requirements:Customer Service Experience: A minimum of two years' experience in a...

  • Guest Service Representative

    4 weeks ago

    Baltimore, United States Marriott Full time

    Marriott Hotels - JobID: B4116A7EF9436AF08E636841F5B0CFCB [Front Desk Agent / Concierge] As a Guest Service Representative at Marriott Hotels, you'll: Assist guests with check-in and check-out processes; Provide information about hotel services and amenities; Handle guest inquiries and complaints in a professional manner; Ensure guest satisfaction by...

  • Guest Services Manager

    4 days ago

    Baltimore, Maryland, United States Study Hotels Full time

    Job Description Job Description The Study at Johns Hopkins is currently seeking a charismatic and highly organized Guest Services Manager to manage and mentor our Guest Service and Front Office operation team members. This position is a highly prominent guest-facing role within the hotel and is responsible for the daily operations of the guest experience in...

  • Guest Service Representative for Upscale Hotel

    6 hours ago

    Baltimore, Maryland, United States Montage International Full time

    Our Central Reservations Agents play a critical role in delivering exceptional guest experiences, from initial inquiry to check-out. As a key member of our team, you will be responsible for managing reservations, communicating effectively with guests and colleagues, and contributing to a positive and inclusive work environment.Responsibilities:Reservation...

  • General Utility

    2 weeks ago

    Baltimore, United States Guest Services Full time

    Compensation Amount: 14.00 USD Hourly Job Summary: The General Utility is responsible for cleaning all dishes, glasses, utensils, pots and pans and related food preparation/serving items and equipment, as well as the service and dining areas. The General Utility performs skilled and routine maintenance, grounds, and housekeeping tasks necessary to maintain...

  • General Utility

    2 weeks ago

    Baltimore, United States Guest Services Full time

    Compensation Amount: 14.00 USD Hourly Job Summary: The General Utility is responsible for cleaning all dishes, glasses, utensils, pots and pans and related food preparation/serving items and equipment, as well as the service and dining areas. The General Utility performs skilled and routine maintenance, grounds, and housekeeping tasks necessary to maintain...

  • Hospitality Agent

    2 days ago

    Baltimore, Maryland, United States Hampton Inn and Suites Baltimore Inner Harbor Full time

    Hospitality Front Desk AgentWe're hiring a friendly and professional individual to join our team as a front desk receptionist. In this role, you'll have the opportunity to deliver exceptional guest experiences and exceed expectations. You'll work closely with our housekeeping team to ensure smooth operations and maintain high standards of customer...

  • Customer Service Agent

    3 days ago

    Baltimore, Maryland, United States MAXIMUS Consulting Services, Inc. Full time

    Join our team at Maximus Global Services Maximus Global Services (MGS) ultimate mission is to "Set the standard through tailor service to every person, every day". MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, and Las Vegas. MGS has immediate openings for Customer Service Agent at Baltimore...

  • Guest Service Representative

    2 days ago

    Baltimore, Maryland, United States Hampton Inn and Suites Baltimore Inner Harbor Full time

    Customer Service RepresentativeWe're seeking a positive and proactive individual to join our team as a front desk receptionist. As a key member of our team, you'll be responsible for delivering exceptional guest experiences, ensuring seamless check-ins and check-outs, and addressing any guest inquiries or concerns. You'll work closely with our housekeeping...

  • Insurance and Financial Services Position

    1 week ago

    Baltimore, United States Jason Griswold - State Farm Agent Full time

    Replies within 24 hours ROLE DESCRIPTION: Jason Griswold is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Insurance Account Representative, your knowledge of insurance products and industry trends equips you to communicate directly with clients, identify...

  • Guest Service Representative

    7 days ago

    Baltimore, United States Marriott Full time

    Additional Information Job Number 25028090 Job Category Rooms & Guest Services Operations Location Sheraton Inner Harbor Hotel, 300 S Charles St, Baltimore, Maryland, United States, 21201VIEW ON MAP...

  • Guest Service Representative

    4 weeks ago

    Baltimore, United States Marriott International Inc Full time

    Additional Information Job Number25017014 Job CategoryRooms & Guest Services Operations LocationBaltimore Marriott Waterfront, 700 Aliceanna Street, Baltimore, Maryland, United States, 21202VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs,...

  • Guest Service Representative

    3 weeks ago

    Baltimore, United States Marriott Full time

    Additional InformationJob Number 25017014Job Category Rooms & Guest Services OperationsLocation Baltimore Marriott Waterfront, 700 Aliceanna Street, Baltimore, Maryland, United States, 21202VIEW ON MAP...

  • Guest Service Representative

    4 weeks ago

    Baltimore, United States Marriott Full time

    Additional Information Job Number 25017014 Job Category Rooms & Guest Services Operations Location Baltimore Marriott Waterfront, 700 Aliceanna Street, Baltimore, Maryland, United States, 21202VIEW ON MAP...