Technical Sales Specialist

4 weeks ago

Cambridge, Massachusetts, United States RELX Full time
About the Role

We are seeking a skilled Technical Sales Consultant to join our team at RELX. As a Technical Sales Consultant, you will be responsible for demonstrating solution value pre-sales and providing post-sales technical support to our customers.

Your main responsibilities will include building and maintaining customer relationships, delivering product demonstrations, and identifying new use cases to drive sales.

You will work closely with our sales team to drive new business development opportunities and collaborate with internal teams to ensure smooth post-sales processes.

We are looking for a candidate with a strong technical background, excellent communication and presentation skills, and a passion for working with customers to understand their needs and provide solutions.

Key Responsibilities:

  • Develop and maintain deep knowledge of SciBite technologies and industry trends to support customer needs
  • Conduct detailed product demonstrations and technical discussions to showcase SciBite's capabilities and value and understand customer requirements
  • Provide proactive technical support to licensed customers, including creating technical documentation and resources
  • Act as a trusted advisor for customers, maintaining ongoing relationships and ensuring their satisfaction, including responding to any technical concerns
  • Work closely with the sales team to drive new business development opportunities
  • Attend meetings as a technical expert, capturing customer use-cases and project requirements
  • Collaborate with internal teams to ensure smooth post-sales processes
  • Support the product team in qualifying and prioritizing customer feedback for product feature development

Requirements:

  • Have the ability to quickly become an expert in SciBite solutions
  • Be able to articulate the value of SciBite solutions during technical demos
  • Possess working knowledge of Generative AI, NLP, ontologies, and knowledge graphs. AWS, Docker and programming languages like Python would be preferred
  • Demonstrate excellent presentation skills and the ability to articulate technical concepts to non-technical audiences
  • Have experience leading difficult conversations with diverse audiences
  • Be capable of performing requirement analysis and mapping requirements to deliverables
  • Preferred experience working with Pharma companies
  • Be open to travel to customer sites and conferences

What will make you an ideal candidate?

An ideal candidate for the Technical Sales Consultant role will possess a blend of technical expertise, customer-facing skills, and domain knowledge. Here's what we're looking for:

  • Technical knowledge: SciBite's solutions focus on ontology management, data FAIRification, and AI-powered search engines, which are either deployed at customer sites or on Elsevier's SaaS platform. Familiarity with these technologies is essential
  • Customer-facing skills: Although the role is technically demanding, it primarily involves interacting with customers. Strong communication and presentation skills are crucial for success
  • Domain knowledge: SciBite's primary customer base includes the top 20 pharmaceutical companies. A good understanding of the pharmaceutical and life sciences business is desirable

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

  • Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
  • Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
  • Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
  • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
  • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
  • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
  • Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Equal Opportunities Employer

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact

Candidate Privacy Policy

Please read our Candidate Privacy Policy ).

About RELX

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

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